Horrible service

Horrible service had my dog there bill was 12000 paid in full, tried to get a new prescription send to me because i stayed to far to drove up and down which they never did, they however had time to count the pills and send me and invoice but couldn't send me the prescription. I then received an email with a Tax invoice stating outstanding amount for the prescription. I never received the prescription nor the medication that I am charged for. I have previously send an email to their accounts but they keep on sending me an statement. They clearly just there for the money, Valley farm is just up the road wont make the mistake again taking my dog somewhere where your getting billed for fun or for stuff you never received,