Disgusting service

I’ve been paying insurance with OMART (Telkom) for more than 8 years with never claiming. My phone goes missing, i put in a claim and it’s a struggle. I have to drag information out, no feedback. It’s like they’re doing me a favour by talking to me. I’m giving up now, they can keep the money I’ve paid all these years, I lost my phone and I’m not getting anything, it’s just water thrown in a drain. I’m actually disgusted.