Do no insure with old mutual

So this insurer rejected my device insurance claim for exclusion that are not stated on the agreement signed while I am still awaiting the outcome for the dispute that i logged. I would like to warn everyone to not take any insurance policy with old mutual they leave in their own world and put profit before anything. How can you say loss in public space is not covered and not even consider the reality that most SAns live under with high level of crime. I mean the primary reason for cover for most customers is to guide against this type of risks due to high level of crime. Good thing for me is that this was never diclosed to me nor included in my contract a very material facts which is in breach of TCF principles and consumer protection laws.