Ombudsman CGSO
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I H
1 reviews | Active since Member
05 Feb 2026, 07:06
CGSO complaint lodged – no feedback after exceeded response timeframe
I lodged a formal complaint with the Consumer Goods and Services Ombud (CGSO) under reference 202512-0177332 regarding a dispute with Takealot and a supplier selling underweight goods.
On 07 January 2026, I was advised that my complaint had been sent to the supplier and that feedback would be provided after an indicative period of 15 business days. That timeframe has now been exceeded by a significant margin.
Despite multiple follow-ups, I have received no further communication, status update, or indication of progress from the CGSO. While I understand that investigations can take time, a complete lack of communication after stated timelines have elapsed is concerning.
As an ombud body, I would expect at minimum:
Ongoing communication
Status updates when timelines are exceeded
Transparency regarding next steps
I am posting this review to request accountability and a response, and to highlight the lack of communication experienced during this process.
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Replies (53)0
Replies (53)Ombudsman CGSO's replyOfficial
18 Mar 2026, 06:12Dear Hanekom,
Thank you for your message, and we sincerely apologise for the frustration caused by the lack of feedback.As per our correspondence sent on 05 February 2026, your matter is still under investigation. We have also informed your Complaints Officer to make contact with you directly to provide an update on the progress.
We appreciate your patience and understanding while this process is ongoing.
Kind regards,
Thank you for your message, and we sincerely apologise for the frustration caused by the lack of feedback.As per our correspondence sent on 05 February 2026, your matter is still under investigation. We have also informed your Complaints Officer to make contact with you directly to provide an update on the progress.
We appreciate your patience and understanding while this process is ongoing.
Kind regards,
Best regards,
Ombudsman CGSO's reply18 Mar 2026, 06:12
Official
Dear Hanekom,
Thank you for your message, and we sincerely apologise for the frustration caused by the lack of feedback.As per our correspondence sent on 05 February 2026, your matter is still under investigation. We have also informed your Complaints Officer to make contact with you directly to provide an update on the progress.
We appreciate your patience and understanding while this process is ongoing.
Kind regards,
Thank you for your message, and we sincerely apologise for the frustration caused by the lack of feedback.As per our correspondence sent on 05 February 2026, your matter is still under investigation. We have also informed your Complaints Officer to make contact with you directly to provide an update on the progress.
We appreciate your patience and understanding while this process is ongoing.
Kind regards,
Best regards,