Ombudsman CGSO
1.9|118 reviews
Responds in 324 hours 12 min
TR
Tasneem R
1 reviews | Active since Member
07 Mar 2026, 20:04
Consumer ombudsman
Really disappointed in the service. They clearly do not care about consumers. I reported my Samsung TV issue to them and they have not returned my calls or emails. And now Samsumg refuses to communicate with me as they say they have already communicated with the ombudsman. I contacted the ombudsman hoping for a solution but now more than before am I left stranded and without answers. My TV is still not fixed. And my issue with Samsung remains unresolved.
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Replies (53)Ombudsman CGSO's replyOfficial
18 Mar 2026, 05:03Dear Tasneem,
We’re truly sorry for the frustration and inconvenience this has caused—we understand how upsetting this situation must be. Please be assured that your feedback has been received by our Adjudicator and your matter is still under investigation.
We will provide you with an update as soon as we receive feedback from your service provider. Thank you for your patience.
We’re truly sorry for the frustration and inconvenience this has caused—we understand how upsetting this situation must be. Please be assured that your feedback has been received by our Adjudicator and your matter is still under investigation.
We will provide you with an update as soon as we receive feedback from your service provider. Thank you for your patience.
Best regards,
Ombudsman CGSO's reply18 Mar 2026, 05:03
Official
Dear Tasneem,
We’re truly sorry for the frustration and inconvenience this has caused—we understand how upsetting this situation must be. Please be assured that your feedback has been received by our Adjudicator and your matter is still under investigation.
We will provide you with an update as soon as we receive feedback from your service provider. Thank you for your patience.
We’re truly sorry for the frustration and inconvenience this has caused—we understand how upsetting this situation must be. Please be assured that your feedback has been received by our Adjudicator and your matter is still under investigation.
We will provide you with an update as soon as we receive feedback from your service provider. Thank you for your patience.
Best regards,