Escalation of Complaint – Reference 202601-0178149 – Ongoing Unauthorized Billing by MTN

I am writing to formally escalate my complaint under reference number 202601-0178149, currently being handled by Ms. Mpho Nuleheni.

This complaint concerns ongoing unauthorized billing by MTN under account number BA116666084, with the latest invoice being MTNRO538220 dated 25 February 2026.

To briefly summarise:

I cancelled my original MTN contract after paying the required settlement amount.

After cancellation, an additional product/service was loaded onto my account without my knowledge or consent.

I repeatedly requested proof of who authorised this product.

No proof of consent has ever been provided.

The account was allowed to run into arrears.

I was negatively listed with credit bureaus (ITC) on a disputed and unauthorised charge.

It later emerged that ADMYNTEC Services was responsible for loading this product.

After multiple exchanges, I received SMS confirmation that the service had been cancelled.

Despite this, I received another invoice on 25 February 2026.

In addition, I lodged public complaints on HelloPeter due to the lack of resolution through normal channels.

This matter has now been under investigation for more than a month. However, billing activity has continued despite the dispute being formally registered. This creates the impression that the seriousness and urgency of the matter are not being prioritised.

The core issues remain unchanged:

No consent was ever provided for the additional product.

No proof of authorisation has been supp**** despite multiple requests.

Credit bureau listing was actioned on a disputed amount.

Cancellation confirmation was received, yet invoicing continues.

This has caused ongoing financial prejudice and administrative burden.

I respectfully request:

An expedited conclusion of the investigation.

Immediate written confirmation that the account balance is corrected to zero.

Removal of all adverse credit bureau listings.

A full audit trail identifying who authorised the product and on what legal basis.

Confirmation that no further invoices will be generated.

This issue has been ongoing for approximately eleven months and should not require this level of persistence to resolve.

I trust that this escalation will receive urgent attention.