RE
Rudolf E
Active since Nov 2018
37
Reviews
0
Industries
Reviews
37 reviews2 months ago
Incorrect Account Classification & Profile Linking Issue
I am writing to formally lodge a complaint regarding the incorrect classification of my Vodacom line and the ongoing administrative issues that have not been resolved despite numerous attempts over an extended period. My mobile number was previously registered under a Business Account linked to my former employer. Upon leaving the company in August 2023, the line was converted to a personal account. However, despite this conversion, the line remains incorrectly registered under what appears to be an old Business portal (previously referred to as “M2”). This issue resurfaces every 24 months when I apply for an upgrade and has repeatedly caused unnecessary delays and administrative frustration. To date: I have contacted Vodacom Customer Care numerous times. I have visited the Vodacom store at iLlanga Mall multiple times. Store representatives have indicated that requests were submitted to Head Office for correction. Despite assurances, the issue remained unresolved during my most recent upgrade in January. In addition, this incorrect classification prevents me from: Linking another Vodacom private line to my primary line on the VodaPay App. Viewing both lines under a single unified profile. Managing my accounts properly via the online portal. Both lines are personal accounts and should reflect under one consolidated customer profile. This matter has now persisted for over a year and a half, with repeated attempts to resolve it through normal channels. I hereby formally request: Confirmation that my primary line is fully migrated from any legacy Business/M2 system. Written confirmation that it is correctly classified as a personal/private account. Consolidation of both my Vodacom private lines under a single customer profile. Confirmation once the corrections have been implemented. Kindly treat this matter as urgent and provide written confirmation of resolution. Should this matter not be resolved within 14 days, I will escalate it to the relevant regulatory authority for further review. I trust this can be resolved promptly.
212 replies
2 months ago
Escalation of Complaint – Reference 202601-0178149 – Ongoing Unauthorized Billing by MTN
I am writing to formally escalate my complaint under reference number 202601-0178149, currently being handled by Ms. Mpho Nuleheni. This complaint concerns ongoing unauthorized billing by MTN under account number BA116666084, with the latest invoice being MTNRO538220 dated 25 February 2026. To briefly summarise: I cancelled my original MTN contract after paying the required settlement amount. After cancellation, an additional product/service was loaded onto my account without my knowledge or consent. I repeatedly requested proof of who authorised this product. No proof of consent has ever been provided. The account was allowed to run into arrears. I was negatively listed with credit bureaus (ITC) on a disputed and unauthorised charge. It later emerged that ADMYNTEC Services was responsible for loading this product. After multiple exchanges, I received SMS confirmation that the service had been cancelled. Despite this, I received another invoice on 25 February 2026. In addition, I lodged public complaints on HelloPeter due to the lack of resolution through normal channels. This matter has now been under investigation for more than a month. However, billing activity has continued despite the dispute being formally registered. This creates the impression that the seriousness and urgency of the matter are not being prioritised. The core issues remain unchanged: No consent was ever provided for the additional product. No proof of authorisation has been supp**** despite multiple requests. Credit bureau listing was actioned on a disputed amount. Cancellation confirmation was received, yet invoicing continues. This has caused ongoing financial prejudice and administrative burden. I respectfully request: An expedited conclusion of the investigation. Immediate written confirmation that the account balance is corrected to zero. Removal of all adverse credit bureau listings. A full audit trail identifying who authorised the product and on what legal basis. Confirmation that no further invoices will be generated. This issue has been ongoing for approximately eleven months and should not require this level of persistence to resolve. I trust that this escalation will receive urgent attention.
53 replies
2 months ago
MTN & ADMYNTEC – Ongoing Unauthorized Billing, Credit Listing & Failure to Resolve
I am posting this after nearly a year of trying to resolve an issue that should never have existed in the first place. Account Number: BA116666084 Latest Invoice: MTNRO538220 (25 February 2026) I previously had a contract with MTN which I formally cancelled earlier this year after paying the required settlement amount in January 2025. The account was closed. Thereafter, without my knowledge or consent, an additional product/service was loaded onto my account. I did not request it. I did not authorise it. I did not sign for it. For the past eleven months, I have been billed monthly for this unauthorised product. During this time: I repeatedly emailed MTN asking who authorised the addition. I requested proof of consent. I asked to speak to management. I received no clear answers. The billing continued. The account was allowed to go into arrears. I was listed negatively on ITC, affecting my ability to obtain finance. It later became apparent that ADMYNTEC Services was behind loading this product. After several heated exchanges, I received an SMS confirming that the service had been cancelled. Despite that confirmation, on 25 February 2026 I received yet another invoice (MTNRO538220). At this stage, this is no longer an oversight. It reflects a serious breakdown in internal controls between MTN and its third-party service providers. An Ombudsman complaint has already been lodged and is under investigation, yet billing continues as though nothing is wrong. The facts are simple: The original contract was cancelled. No consent was given for any new product. No proof of authorisation has ever been provided. Credit bureau listing was done on a disputed, unauthorised charge. Cancellation confirmation was received — yet invoices continue. This situation has caused unnecessary financial prejudice and ongoing administrative frustration. I am still awaiting: Written confirmation that the balance has been corrected to zero. Removal of all adverse credit bureau listings. A full audit trail showing who authorised this product and on what basis. Assurance that no further invoices will be generated. Consumers should not have to fight for nearly a year to correct a service they never agreed to. I am documenting this publicly because private channels have failed.
0 replies
2 months ago
MTN & ADMYNTEC – Ongoing Unauthorized Billing, Credit Listing & Failure to Resolve
I am posting this after nearly a year of trying to resolve an issue that should never have existed in the first place. Account Number: BA116666084 Latest Invoice: MTNRO538220 (25 February 2026) I previously had a contract with MTN which I formally cancelled earlier this year after paying the required settlement amount. The account was closed. Thereafter, without my knowledge or consent, an additional product/service was loaded onto my account. I did not request it. I did not authorise it. I did not sign for it. For the past eleven months, I have been billed monthly for this unauthorised product. During this time: I repeatedly emailed MTN asking who authorised the addition. I requested proof of consent. I asked to speak to management. I received no clear answers. The billing continued. The account was allowed to go into arrears. I was listed negatively on ITC, affecting my ability to obtain finance. It later became apparent that ADMYNTEC Services was behind loading this product. After several heated exchanges, I received an SMS confirming that the service had been cancelled. Despite that confirmation, on 25 February 2026 I received yet another invoice (MTNRO538220). At this stage, this is no longer an oversight. It reflects a serious breakdown in internal controls between MTN and its third-party service providers. An Ombudsman complaint has already been lodged and is under investigation, yet billing continues as though nothing is wrong. The facts are simple: The original contract was cancelled. No consent was given for any new product. No proof of authorisation has ever been provided. Credit bureau listing was done on a disputed, unauthorised charge. Cancellation confirmation was received — yet invoices continue. This situation has caused unnecessary financial prejudice and ongoing administrative frustration. I am still awaiting: Written confirmation that the balance has been corrected to zero. Removal of all adverse credit bureau listings. A full audit trail showing who authorised this product and on what basis. Assurance that no further invoices will be generated. Consumers should not have to fight for nearly a year to correct a service they never agreed to. I am documenting this publicly because private channels have failed.
0 replies
16 months ago
Contract Cancellation Continued
It has been more than several weeks, with no success nor feedback on my MTN account that was supposed to be cancelled. A top op Package was added to my MTN account without my consent or approval after my previous contract term has ended. Still every month they deduct R180.00 from my account. It would seem getting this unwanted issue cancelled, will be more difficult than expected. The pure entitlement, of loading a package onto your number without any approval, is absolutely baffling
0 replies
16 months ago
Account Issues
Unable to retrieve my login details, When I select the forgotten username or password tab, it takes me to a new tab where I should enter my ID no, After completing that, the login page refreshes again and then the whole process repeats, Please help
112 replies
17 months ago
Contact Cancellation
So awhile back, I cancelled my MTN contract as the contract period has reached it’s end and was then automatically switched over to a Pay as you Go monthly contract of around R170 pm. Roughly 2 months to a month and a half ago, I’ve reached out to MTN on their contract cancellation email, opted to cancel the contract as I am not using it anymore. I received an email in October stating that the contract has been cancelled, bur it would that the full cancellation didn’t reach the finance office as they are still deducting the monthly premium.
56 replies
17 months ago
Debit Order Change
I have recently took out a new contract for an iPad from the iStore in iLanga Mall beginning of this month. Within the month of November, I changed Banks from ABSA to another. My debit order for my new contract was loaded onto my old account, but obviously it has to be changed to my new Bank. I have been trying to get intouch with Vodacom in order to rectify it, so that the debit order gets debited from the correct account beginning of December. Using the App wont be of any help, as it is an iPad with an e-Sim. iPads dont have an SMS service which prohibits me from receiving an OTP in order to register the App, and it cant be loaded on my existing Vodacom App for my Cellphone as it is on a Business contract. Help will be appreciated. Please contact me via email as I am abroad until next year February.
112 replies
17 months ago
Debit Order Transfers
I have recently moved from ABSA to Another Bank within the Month of November, All of my debit orders were able to be carried across except for my ABSA PL, ABSA HL, and both my ABSA CC's. For some reason there is issues from ABSA side, that my other bank is being prohibited from carrying the debit orders - as mentioned above - across. I have been in contact with my Private Banker, which was no help, and she keeps on insisting that I contact my new bank to try and load the debit orders from my Statement. This is what I've done from the start at my Banks request. The more I try and explain it to my Private Banker, the more it would seems she ceases to understand. In the meantime I have also typed and email to the Private Client service, explaining the situation, but to no reply. It cant be this difficult just to obtain the necessary forms in order for me to do a debit switch. At month end, ABSA will not be able to achieve any form of deductions as my salary and all my other monthly commitments will be allocated to my new Bank. Assistance via email will be greatly appreciated as I am currently abroad till next year in February.
56 replies
28 months ago
Still dealing with idiots
How difficult is it for Dostsure employees to understand English?! I’ve cancelled this policy more than two months ago! Yet they still deduct a monthly premium! I have to reverse payments from my own bank to get the premiums reverted into my account. The uselessness is unheard of.
71 replies
Review Distribution
5 Star
3 (8.108108108108109%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.7027027027027026%)
1 Star
33 (89.1891891891892%)