FUTILE and UNHELPFUL Service

What a terrible experience I have had with the CGSO. I had an agent assigned to my case Mr Diksetso Makgopa , all I have to say is that he is terrible at his job. It has been almost 3 weeks since I am waiting for response from him via email and I am waiting for a phone call from him to give me an explanation on my case. Please tell why do we as consumers have someone to complain too and yet we get silenced and left in the dark? Are they scared to stand up for customers ? Are they afraid of getting answers for consumers. I have had endless fights with the Ombud , I have sent endless emails to Diketso and what do I get in return zero responses and useless generic email responses. Where is the accountability and who can I speak to to get this matter escalated. Clearly Diketso does not like doing his job properly.

I hope you see this CGSO and I would expect a call from your complaints manager as I have a lot to mention to them.

Looking forward to a non - generic response from you CGSO.