CR
Callorin R
Active since Jan 2021
30
Reviews
0
Industries
Reviews
30 reviews3 months ago
Disgraceful and distasteful
If I could give you guys zero stars I would. I have query has been going on since last year The failure to address this matter despite repeated attempts on my part reflects the extremely poor customer service from you as agents as well as your executive teams. The lack of communication and resolution is inexcusable. I expect immediate action and final resolution without further delay. Should this not be escalated further as I have requested I’m going to take it further. I was supposed to receive calls from senior managers and no one , and I mean no one has attempted to sort this issue out with immediate effect As for your lame excuses an generic responses from your agents infuriates me and ****es me off Discovery sort your **** out , or you just going to keep losing clients. What a poor excuse for a company
0 replies
3 months ago
What’s new !!!! 😅
Clearly Hisense you need to review your customer service team and the people that have been dealing with all the complaints. From all the reviews I have read on Google and hellopeter there has been nothing positive that has been said about the brand as well as the customer service being delivered to us as consumers. Hisense I had the ombudsman come to you and give the recommendation on what you should do and you have the damn audacity to tell the ombudsman no we decline the recommendation. So with that being said I will now take further action against you as it seems to me like you guys just love all the attention and all the terrible reviews. It seems like it fuels your passion and desire to continue to make us as consumers upset and disappointed. I hope that the CEO of Hisense South Africa , reads these reviews because clearly they are not doing a fantastic job. Continue with the disappointing service Hisense , it’s time we really make you famous for all the wrong reasons.
168 replies
3 months ago
Lack of Pressure
I was told to remove a review that I left about the CGSO last year due them “winning” my case. However , the lack of communication , the lack of urgency and the lack of commitment to get my issue closed and resolved after my case went in favor is shocking. I should have just left my review here for everyone to see that what I said is true about the CGSO. The person handling my case Diketso , does not respond to emails , if he does he takes about 2-3 days to respond sometimes even longer. When I call into speak to him , no one can put me through to him. CGSO , I expect my case being handled to be resolved and sorted out with the third party involved as they have been out as non chalent as you. Seems like the only way things get handled efficiently and effectively is when one takes to social media and outs you on your wrong , because clearly you are oblivious of how annoying all of this back and fourth is. I expect better.
0 replies
4 months ago
FUTILE and UNHELPFUL Service
What a terrible experience I have had with the CGSO. I had an agent assigned to my case Mr Diksetso Makgopa , all I have to say is that he is terrible at his job. It has been almost 3 weeks since I am waiting for response from him via email and I am waiting for a phone call from him to give me an explanation on my case. Please tell why do we as consumers have someone to complain too and yet we get silenced and left in the dark? Are they scared to stand up for customers ? Are they afraid of getting answers for consumers. I have had endless fights with the Ombud , I have sent endless emails to Diketso and what do I get in return zero responses and useless generic email responses. Where is the accountability and who can I speak to to get this matter escalated. Clearly Diketso does not like doing his job properly. I hope you see this CGSO and I would expect a call from your complaints manager as I have a lot to mention to them. Looking forward to a non - generic response from you CGSO.
0 replies
4 months ago
Service
For a low cost airline , that everyone relies on time management lacks for them to be rated with 100% on time landing schedule is shocking. Secondly being an airline that a lot of people rely heavily on , why is it that you allow people to come on board with overhead luggage that is not considered as overhead luggage’s ? That is main reason why the boarding on your airline takes so long. SAFAIR , we as consumers deserve better from you as an airline an improvements need to be made so that there is more streamline process.
0 replies
5 months ago
SAD , SAD SERVICE
This would be my second review that I leave here about the service I have received from the Hisense customer service team. It is shocking to see that Hisense, does not value their customers. There is no accountability in the customer service team. Just to mention I have dealt with multiple superiors just to mention Antonio Arendse , he has no customer skills , no customer retention skills and the way he handles complaints is appalling. Next we have Cleo Kirk ( Service network Manager) , this individual has shocked me one to many times in the way he speaks to customers , handles complaints and when you ask simple questions he cannot answer you but makes up absurd assumptions of what could be the problem when it is not. Another shocker is the false claims that he makes and to make things worse he seems very confident in what he says and converses to me. What I also do not appreciate is my case being closed when it not being escalated further. With all this frustration I request email addresses of individuals that can actually help and all I get is silent response from emails I thought I was doing the right thing in purchasing and supporting this brand however , I was not expecting the after sales service and customer service to be this ********** with endless fights and my case just being closed with no further help from anyone else. Moving forward , I will not be purchasing anything from this brand after these 2 months of continuous back and forth and no resolution to my matter nor an apology to say sorry for all the inconvenience that has been caused and I had to deal with. I would have expected better from you Hisense really I did expect better from a brand like yours. I have lost all faith in your brand I do not thing anything can regain my trust back into your brand.
159 replies
5 months ago
After sales service
I WILL NEVER RECOMMEND ANYONE TO PURCHASE A HISENSE PRODUCTS. I thought I was making the right decision up until I had to deal with after sales service for my television and my word , I have been so tired with fighting with a company. I hope that this reviews are read and they actually take heed of what customers say because clearly they don’t know the customer is always right
71 replies
5 months ago
Disgusting service and help
The worst experience I have had thus far. The lack of incompetence within the CGSO is shocking. I have been dealing with a case with them for the past 2 weeks and my word has this been a waste of time , energy and airtime. I have An agent dealing with my case called Lebogang , she is rude and unhelpful. I don’t think they understand the frustration they put us through. Not only that , you request to speak to a manager and you get put on hold and no one answers your call. I asked to speak to another manager , apparently there is no other manager to speak too. I am at a loss for words , I thought the CGSO is here to make consumers life easy and actually fight for the customer but I guess I was wrong. At this point I am not sure which route to turn too as no One wants to help.
71 replies
6 months ago
Pathetic After Sales Service and customer service
What a disappointing experienced thus far. Purchased a brand new TV about 2 years ago and it has been giving me issues. I was told I cannot be given a replacement unit as the technician need to assess it. Upon it being assessed the mainboard was replaced and I was told that I will have a 3 month guarantee on workmanship, 3 days after my TV was brought back to me the issue has persisted , well done on your "3 month workmanship guarantee" it should rather be called 3 day workmanship guarantee. From the time I have sent multiple emails and phone calls I have consistently been disappointed from the service and lack of incompetence from the individuals handling my matter. Upon multiple requests that a new unit be delivered or credited to me nothing was done, I was told that my request cannot be fulfilled which is absolute and utter bull****. If I do not call or send emails I receive no communication back from this useless company. If it was any other company my tv would have been replaced by now. I so sick and tired of the incompetence and lack of care in this matter that is shocking and I would never recommend anyone to purchase anything from this brand , as they believe they are always right not knowing that the customer is always right. If anyone from Hisense sees this that is on executive level, Please reach out to me I would love to have a chat with you. I am beyond appalled by the service and customer engagement from your staff. As for your technicians that work on the TVs they have no sense of work ethic. I received my unit with dirty fingerprints all over my screen, they could not even wipe the screen. Well done Hisense on your useless service, I will never be supporting your brand ever again and I will be sure to let people know that you are the worst when it comes to after sales service.
53 replies
15 months ago
Pathetic Security!
THIS REVIEW IS FOR THE PLANET FITNESS @ THE MARC SANDTON, SIGNATURE GYM! Go to the gym as normal today, and as I’m leaving I overheard a conversation of stuff being ****** out the men’s change rooms. YEAH YOU READ RIGHT ******! Please can the gym explain how such things happen and according to the conversation I had with an anonymous gentleman it also happened to him. And he says the manager has still not got into contact with him since he had his stuff ******. Now when you go to a gym , this is the last thing you would expect. Planet fitness group , you better do something about this as right now I don’t feel safe coming to your gym! Now I have to second guess leaving my stuff in any lockers. It’s either you replace the number locks and we bring our own locks. This is ridiculous and something you would not expect from a signature gym. Why are the staff so non chalent about it. The staff at the gym front end staff mainly stand there greet you and do nothing you will only see them walk around once or twice that’s it. This better be solved and solution to this matter needs to be put into place. I want a manager to contact me , let’s see how long I wait for that call!!! I’m writing this because I’m concerned of my own well being and my personal belongings.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10%)
1 Star
27 (90%)