MIOSA ASSISTANCE NON EXISTENT AFTER 9 MONTHS!!

Item: Motor Industry Ombudsman SA
Rating: 1
Author: Marette C

I lodged a complaint with MIOSA in May 2025 regarding a dispute with Avis Car Rental (Case Ref: 506325). I have submitted all supporting evidence, including inspection reports, all emails etc.

Despite several follow-ups and MIOSA’s own acknowledgment that the case was under review, I have not received any formal ruling or written update. I am being harassed by Avis, I have been handed over to lawyers and all my phone calls, emails etc to and with MIOSA just fall onto def ears? Contact persons: K BRAND - SENIOR CASE MANAGER & DINTLE SINGO (CASE MANAGER ASSISTANT). It has now been 9 months since I first reported this matter? How is this even possible according to The Consumer Protection Act No 68 of 2008, this should have been finalized months ago???? As a consumer, I have cooperated fully and provided all documents requested. However, this prolonged silence from MIOSA has caused unnecessary frustration and loss of trust in a process meant to protect consumers. I am now going to take this matter further to the National Consumer Commission and the National Consumer Tribunal. Mrs HM CLAASSEN Unhappy customer Reply (0)