MIOSA is doing a disservice with its lack of feedback and efficiency

I have a case logged with them since 15 October 2025. I probled for an update and within two weeks i got it that the case is in process froma Damian Gounden who is the assistant to the case manager. I have not heard a peep from Robin Wright who is supposed to be the case manager. my subsequent emails for feedback have been ignored. The call center is useless they just tell you, you are in the queue, they are servicing South Africa. we are going on 4 months in a few days. There are financial implications and this is way beyond the turnaround time. and i would understand if there were discussions and i was kept in the loop for all these delays but absolutely nothing has happened how is this protecting the consumers of this country.