MP
Michelle P
Active since Jan 2020
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
MIOSA is doing a disservice with its lack of feedback and efficiency
I have a case logged with them since 15 October 2025. I probled for an update and within two weeks i got it that the case is in process froma Damian Gounden who is the assistant to the case manager. I have not heard a peep from Robin Wright who is supposed to be the case manager. my subsequent emails for feedback have been ignored. The call center is useless they just tell you, you are in the queue, they are servicing South Africa. we are going on 4 months in a few days. There are financial implications and this is way beyond the turnaround time. and i would understand if there were discussions and i was kept in the loop for all these delays but absolutely nothing has happened how is this protecting the consumers of this country.
0 replies
7 months ago
Naked Insurance Shoddy service poses a security risk, useless Manager too high to call customers, mismatched systems!
<div>I logged a claim more than a week ago. ******* had come into the yard for copper pipes, cut them out and left. I was told the copper pipes would be replaced as this is a known scourge that also causes a security risk. Since we discovered the issue late on a Sunday, I was told to close the water and a company would come first thing the next day to assess the damange. DD Maintenance came through the next day and assessed, they said they will send their quote to the insurance and also sent a copy to my 83 year old mum who was very shaken by this incident. We reported to the police so that we could get the case number for the insurance claim. i sent all the details. Since there were two incidents, the claims handler wasted my time on the first incident which we sorted and werent gonna claim for and also upgraded the security on the premises. I was told there was a "system glitch" that is why the main claim or second claims handler hadnt tried to get in contact as yet. When i asked for an escalation due to the urgency of the matter, I was told that would be done. then ***** the claim handler eventually contacted me not acknowledging the whole thing, had to go through that again. the second claims handler said she will be sending assessors which sounded ridiculous since they had already sent assesssors. I asked for a manager to call me back last week Friday, one, ****, who was so lazy to even pick up the phone and call me, instead he sent me a generic message with incorrect information. and didnt bother to follow up after I indicated my disdain at no ownership and comprehension of what is actually happening. They should seriously reconsider his team leader status. no one else called me related to this claim. They instead assigned this case to a a different plumbing company that called me about a burst pipe, which isnt even what the claim is about. And there hasn't been any flowing water in the house due to this mess. I am not happy about a 1000s of assessors coming to do the same thing over, considering the problem we are facing in the home, we are weary of having all kinds of strangers come in and it seems Naked isnt sensitive to that, when they can check their records properly. I followed up today, and *****, the claims assessor says they need to assess. they don't have that previous assessment on their system. How is it my problem as a customer that their systems don't speak to each other. the more they delay the more these ******* may come back and actually they attempted to this weekend and damaged my gate, but when I asked if that will be included **** said it would need to be a new claim with a new reference and a new case number. But had they fixed things last week timeously surely we wouldn't be in exposed. The nonchalant service is very alarming. You are happy to collect monies but when it comes to giving care and empathy when a person is in crisis you just don't get things done. Where is the management team. Yes you put things via the app to create efficiency but to treat your customers fairly, you should have people that go the extra mile by actually being timeous and considerate of the customer.</div>
106 replies
7 months ago
FNB refuses to give me proof of transaction - Barrier to service over virtual card transaction
I rented a car, they put a hold on my card for the 3,8k deposit, I used my current account virtual card for this transaction which was on 29 Aug and returned the card on 5 Sept. I called the bank, went into the branch and well its been very frustrating. firstly it seems because I used a virtual card, their preauthorisation department is saying its not their query. Virtual cards says the transaction was successful, the rental company says it was a hold not a deduction. I asked FNB on numerous occassions on the secure chat to send me proof that the transaction, in the form of a manual letter, then I would share that with the merchant so that they could process an eft refund seeing that my money isnt back. Well i was sent from pillar to post by FNB I dont know if they are using bots or the people who work for them cannot compute outside of auto generated buttons. Then eventually I had to just dispute the transaction because i need my money back since yesterday. I cant use the options on the app because it doesnt list this transaction. A Bianca responded after a week to ask me for transaction details that were detailed in the initial mail I sent them. Its like people cannot problem solve beyond their generic responses. I am experiencing a barrier to service left right and center and I just want my money back. And also why does FNB make it my problem that its a virtual card or not. The staff is not trained to not load this burden on the customer. This is very annoying. The branch cannot help. I have wasted too many hours on this. I want my money back and I want my bank to be of actual help! This reminds me why I had left FNB before, just being sent pillar to post, no ownership like they are doing me a favour.
106 replies
7 months ago
Sani Sandton Branch Manager shoddy selective feedback, still no refund!
I booked a car with Sani Sixt Sandton branch on 29 August, returned it on 05 Sept and they still havent returned my deposit. I used a virtual card with them, which they allowed but now I am being sent pillar to post and still no money. The branch manager got involved when i had extended my rental but when i brought the deposit issue to his attention it has been crickets. None of the people at the branch that got involved followed up, Blaine said he would send a form and nothing was sent. The branch manager didnt even bother to call back after I brought it to his attention. They keep telling me the monies were kept on a hold status, well they need to release them back or issue out an eft refund. its that simple. they have no empathy of trying to think outside the box if the bank is not being helpful due to a virtual card use, which is absurd.
0 replies
7 months ago
Sani Sandton Branch Manager shoddy selective feedback, still no refund!
I booked a car with Sani Sixt Sandton branch on 29 August, returned it on 05 Sept and they still havent returned my deposit. I used a virtual card with them, which they allowed but now I am being sent pillar to post and still no money. The branch manager got involved when i had extended my rental but when i brought the deposit issue to his attention it has been crickets. None of the people at the branch that got involved followed up, Blaine said he would send a form and nothing was sent. The branch manager didnt even bother to call back after I brought it to his attention. They keep telling me the monies were kept on a hold status, well they need to release them back or issue out an eft refund. its that simple. they have no empathy of trying to think outside the box if the bank is not being helpful due to a virtual card use, which is absurd.
0 replies
28 months ago
Compliment for Cornelia Sithole
I just wanted to commened you for your fantastic staff compliment especially Cornelia Sithole. Wow, what a service desk lady. I watched her with families, engaging children, engaging parents. Its a stressful time of year and people get very short but she was just fantastic. Even when I saw her 4 hours later, she had the same energy.
0 replies
28 months ago
Compliment for Katheho Mokoena's exceptional service.
I was at the Sandton City store and was met by Katleho who was patient and most gracious to my toddler whom I had with me. She was pleasant and had excellent customer service. She was insightful and was also very welcoming. I had such a fantastic experience, I hope you reward your people for their excellence. I just could not leave the shop without buying something.
129 replies
28 months ago
Compliment For Mpilo and Connie
I recently joined Fit24Gyms the Rivonia Branch. I was referred to the floor Assistant who showed me around the gym on my first day. I am giving 5 stars because a good staff compliment is hard to find and they definitely have it there. Mpilo made me feel comfortable and availed himself to help me and he didnt not recognise me thereafter. Great at building rapport. He represents the brand very well and is very talented because I have met gym employees and besides being nice for your to sign up, therafter they become unapproachable, however that cannot be said for Mpilo, his energy and drive is fantastic. The cleaning lady, I think her name is Connie, French accent, wow. She is genuinely nice and does her job well. She isn't just cleaning, she is helpful multitasks and represents the gym very well. Seeing her in the women's lockers is pleasant. She too is consistent. The reality is that there are many things people can complain about or want to change. But these people fill in the gaps because they give the human touch to the experience. Im still new but also the front desk people and other staff have given me a really good impression. Fit24Gyms must hold on to these fantastic people, who still push your brand when behind close doors. I hope these 2 get rewarded when/for exceeding customer expectations by giving a fantastic customer experience.
0 replies
28 months ago
ADT created a **** bill for my dead father! How insensitive!
This is about an account for in my fathers name at for ADT security for the family home in East London. On ******4134, we received an sms that states there is R3992.34 outstanding, and that the case is with LGR attorneys with reference: FX002611. I called them Gobsmacked about how they could possibly make such a conclusion, they said the account is in my father's name, they asked I contact ADT to withdraw the case. I called ADT thereafter tearly Nov and I was told a credit controller would get back to me, but to date I have received no word. Now, my father passed away in May 2022. I informed all of his accounts about his passing. We actually wanted to continue with the service with ADT. But it turned out our alarm system was faulty/old/outdated, not working at all. ADT said we must upgrade for 1000s of rands we told them we did not have. The service was so shoddy,always sent from pillar to post. We decided to go with another provider and that was the end of it. So we thought. Fast Forward to the message we got from the attorneys that ADT has handed the account over? How can we be in arrears for something that shouldn't have been active. When we told ADT the owner had passed? And why did you they not write us any letters about the matter, or call so we can be aware of the allegation of missed premium. instead we find out when you have been handed over, more than a year after my fathers passing. Tge axcount in itself is owing from the time we switched. We cannot be paying 2 security companies. ADT has never rendered a single service. Also, payments were via debit order, surely when they get rejections at the bank it confirms a deceased person's account. I understand mistakes can happen, but I need ADT to please fix this matter, it's actually very upsetting. And my mom is still in mourning and we cannot be in legal battles for nonsensical stuff. I appreciate ADT needs to investigate on their side but I cannot wait forever for this to hang, my mom is distraught, the legal action feels threatening, you know how old people get panicked, and it doesnt help that its about my dad, whom we loved dearly. I am happy to share proof that he has passed but it's very important ADT withdraw the case and sgare proof because shifting it to deceased estate, solves nothing, we don't owe ADT anything. This is your clerical error. My parents have never defaulted on payment to ADT even when the system was faulty and not working for a long time before we changed providers. So there isnt a cent further they will get for because of their *********** credit control systems. And this complaint shows just how unreacheable yall are. I tried to call ADT, I also emailed them on 16 November and no one has responded. Instead the text messages from those legal people have returned. How are we being harressed for services we did not get. This is extremely insensitive.
129 replies
49 months ago
I spoke to Tumelo Kolisang
I spoke to Tumelo Kolisang. He was pleasant, informative. Well i must admit I appreciate service that does not agitate or confuse me as a customer. It's rare these days. He is one of a kind😊.
74 replies
Review Distribution
5 Star
6 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
27 (81.81818181818181%)