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SANI SIXT
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, SANI SIXT faces severe and consistent criticism centered on deposit refunds. Customers across multiple branches, including Cape Town Airport, King Shaka, Lanseria, and Sandton, report waiting well beyond the stated 14-day refund period, with many never receiving their deposits. Additional complaints highlight unfair damage charges, unauthorized credit card debits, and poor communication from both branch staff and head office. Customers describe being sent from pillar to post with contradictory information and unanswered calls and emails. Only one reviewer praised individual staff service.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-88
Recommended: Unlikely
Review Distribution
1.4|18 Reviews
May '25 - Apr '26
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
Frequently Asked Questions About SANI SIXT
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePK
Pearl K
1 reviews | Active since Jan 2020
19 Mar 2026, 01:05
Sami did ******* purchase of R142 000 using my card
sani did illega card purchase of R142 000 in my FNB account They did an ******* card purchase of R142 000 in my old cancelled FNB card. ive hired a vehicle once with them in 2024 and they inspected the vehicle and there was no single dent, they never contacted me about anything and now they left my account in a very huge negative balance. Whwn i phoned them SANI they said they dont know anything about this yet it them .
Helpful (0)
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Pearl K
1 reviews | Active since Jan 2020
19 Mar 2026, 01:05
Sami did ******* purchase of R142 000 using my card
sani did illega card purchase of R142 000 in my FNB account They did an ******* card purchase of R142 000 in my old cancelled FNB card. ive hired a vehicle once with them in 2024 and they inspected the vehicle and there was no single dent, they never contacted me about anything and now they left my account in a very huge negative balance. Whwn i phoned them SANI they said they dont know anything about this yet it them .
0
Replies (0)TZ
Thomas Z
1 reviews | Active since Jan 2020
17 Mar 2026, 12:34
Disappointing experience despite being a long-term customer
I have been renting with SANI SIXT at Cape Town International Airport for several years, typically for long-term periods of 4–5 months per year, so I consider myself a loyal and high-value customer. Unfortunately, my most recent experience was very disappointing. When I tried to extend my rental, I was initially quoted over R15,000 for 13 days, which was far above the current market rate. After questioning this, the price was reduced to around R10,000, but this was still significantly higher than a reasonable rate. I clearly pointed out to the reservation agent that the exact same vehicle was available for approximately R5,600 when booking directly through the official SANI SIXT website (not via any third-party platform), and asked how such a large pricing difference could be justified. After raising this, I did not receive any further response. As a result, I had no choice but to make a new booking online through the official website at the correct rate and drive to the airport to return the existing vehicle and collect a new one. This entire process could easily have been avoided. At collection, I was then given a manual vehicle instead of the automatic I had before. When I asked to switch to an automatic vehicle, I was initially quoted around R10,000 extra, which was then reduced to R6,600. Even at that level, this would have meant paying more than double the original rental price just to get a comparable vehicle. This pricing approach is simply not reasonable. As a long-term repeat customer, I would have expected a more transparent and customer-oriented solution. Instead, the entire process felt inconsistent, overpriced, and unnecessarily complicated. It is disappointing, as I have rented here multiple times in the past, but based on this experience, I will reconsider future bookings.
Helpful (0)
|Replies (0)TZ
Thomas Z
1 reviews | Active since Jan 2020
17 Mar 2026, 12:34
Disappointing experience despite being a long-term customer
I have been renting with SANI SIXT at Cape Town International Airport for several years, typically for long-term periods of 4–5 months per year, so I consider myself a loyal and high-value customer. Unfortunately, my most recent experience was very disappointing. When I tried to extend my rental, I was initially quoted over R15,000 for 13 days, which was far above the current market rate. After questioning this, the price was reduced to around R10,000, but this was still significantly higher than a reasonable rate. I clearly pointed out to the reservation agent that the exact same vehicle was available for approximately R5,600 when booking directly through the official SANI SIXT website (not via any third-party platform), and asked how such a large pricing difference could be justified. After raising this, I did not receive any further response. As a result, I had no choice but to make a new booking online through the official website at the correct rate and drive to the airport to return the existing vehicle and collect a new one. This entire process could easily have been avoided. At collection, I was then given a manual vehicle instead of the automatic I had before. When I asked to switch to an automatic vehicle, I was initially quoted around R10,000 extra, which was then reduced to R6,600. Even at that level, this would have meant paying more than double the original rental price just to get a comparable vehicle. This pricing approach is simply not reasonable. As a long-term repeat customer, I would have expected a more transparent and customer-oriented solution. Instead, the entire process felt inconsistent, overpriced, and unnecessarily complicated. It is disappointing, as I have rented here multiple times in the past, but based on this experience, I will reconsider future bookings.
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Replies (0)NN
NONKUMBUZO N
1 reviews | Active since Jan 2020
12 Mar 2026, 21:25
Great Service
I received excellent service from Lisa, Msizi and Nyameko at SANI SIXT Mthatha Airport. From the moment I arrived they were professional, friendly and very efficient. The vehicle collection process was smooth, quick and they took the time to explain everything clearly. Their positive attitude and willingness to assist made the whole experience pleasant and stress-free. I truly appreciate the outstanding customer service and would highly recommend this branch to anyone renting a car in Mthatha. Thank you for the great service!
Helpful (0)
|Replies (0)NN
NONKUMBUZO N
1 reviews | Active since Jan 2020
12 Mar 2026, 21:25
Great Service
I received excellent service from Lisa, Msizi and Nyameko at SANI SIXT Mthatha Airport. From the moment I arrived they were professional, friendly and very efficient. The vehicle collection process was smooth, quick and they took the time to explain everything clearly. Their positive attitude and willingness to assist made the whole experience pleasant and stress-free. I truly appreciate the outstanding customer service and would highly recommend this branch to anyone renting a car in Mthatha. Thank you for the great service!
0
Replies (0)PK
Pearl K
1 reviews | Active since Jan 2020
12 Mar 2026, 03:56
SANI DID ******* CARD PURCHASE ON R142 000 IN MY ACCOUNT.
They did an ******* card purchase of R142 000 in my old cancelled FNB card. ive hired a vehicle once with them in 2024 and they inspected the vehicle and there was no single dent, they never contacted me about anything and now they left my account in a very huge negative balance. Whwn i phoned them SANI they said they dont know anything about this yet it them .
Helpful (0)
|Replies (0)PK
Pearl K
1 reviews | Active since Jan 2020
12 Mar 2026, 03:56
SANI DID ******* CARD PURCHASE ON R142 000 IN MY ACCOUNT.
They did an ******* card purchase of R142 000 in my old cancelled FNB card. ive hired a vehicle once with them in 2024 and they inspected the vehicle and there was no single dent, they never contacted me about anything and now they left my account in a very huge negative balance. Whwn i phoned them SANI they said they dont know anything about this yet it them .
0
Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
2 Mar 2026, 09:23
Worst Experience ever at King Shaka International.
After renting a car through a colleague's recommendation, remind me to NEVER EVER rent a car from Sani Sixt King Shaka International Airport. After using one of their cars for 3 days, I get accused of damaging a tyre. Logic would dictate that if I had a tyre puncture, I would have changed the tyre, but noooooooo. They accused me for driving the tyre with no air and damaging the tyre. Called the call centre, after holding for over 20 minutes, I asked for the preinspection pictures, and tracker report. All which were never sent to me, yet they were able to take money from my credit card without any investigation whatsoever. I have 3 colleagues that are witness to the state of the car who can even testify on this. HOW PATHETIC!!!!
Helpful (0)
|Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
2 Mar 2026, 09:23
Worst Experience ever at King Shaka International.
After renting a car through a colleague's recommendation, remind me to NEVER EVER rent a car from Sani Sixt King Shaka International Airport. After using one of their cars for 3 days, I get accused of damaging a tyre. Logic would dictate that if I had a tyre puncture, I would have changed the tyre, but noooooooo. They accused me for driving the tyre with no air and damaging the tyre. Called the call centre, after holding for over 20 minutes, I asked for the preinspection pictures, and tracker report. All which were never sent to me, yet they were able to take money from my credit card without any investigation whatsoever. I have 3 colleagues that are witness to the state of the car who can even testify on this. HOW PATHETIC!!!!
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Replies (0)MS
Makhutjisha S
1 reviews | Active since Jan 2020
2 Feb 2026, 10:29
No refund received
We have rented a vehicle with this company on the 5th of January 2026 and returned it on the 9th of January but have still not received our refund.When u call them they tell u the money was released but surprisingly it has never located my account since I never saw it.I have been going from pillar to post regarding this with no joy. We booked online and paid 10% of which was. Nit even deducted instead they took more money which was apparently for fuel. They have access to take my money but cannot fulfill their part of returning the deposit.
Helpful (0)
|Replies (0)MS
Makhutjisha S
1 reviews | Active since Jan 2020
2 Feb 2026, 10:29
No refund received
We have rented a vehicle with this company on the 5th of January 2026 and returned it on the 9th of January but have still not received our refund.When u call them they tell u the money was released but surprisingly it has never located my account since I never saw it.I have been going from pillar to post regarding this with no joy. We booked online and paid 10% of which was. Nit even deducted instead they took more money which was apparently for fuel. They have access to take my money but cannot fulfill their part of returning the deposit.
0
Replies (0)VD
Vladislav D
1 reviews | Active since Jan 2020
31 Jan 2026, 16:07
Unfortunately, we had a negative experience with this car rental company
Unfortunately, we had a negative experience with this car rental company. After returning the vehicle, the security deposit has still not been refunded. The car was returned on December 14 at 11:53 AM at Port Elizabeth Airport, but as of now, there has been no update regarding the refund. We have tried multiple times to contact the company via email and WhatsApp, but we have not received any response. The complete lack of communication after the rental period is extremely disappointing. We expected a more responsible and transparent service, especially when it comes to refunding deposits. Based on our experience, we cannot recommend this company due to poor customer support and unresolved refund issues.
Helpful (0)
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Vladislav D
1 reviews | Active since Jan 2020
31 Jan 2026, 16:07
Unfortunately, we had a negative experience with this car rental company
Unfortunately, we had a negative experience with this car rental company. After returning the vehicle, the security deposit has still not been refunded. The car was returned on December 14 at 11:53 AM at Port Elizabeth Airport, but as of now, there has been no update regarding the refund. We have tried multiple times to contact the company via email and WhatsApp, but we have not received any response. The complete lack of communication after the rental period is extremely disappointing. We expected a more responsible and transparent service, especially when it comes to refunding deposits. Based on our experience, we cannot recommend this company due to poor customer support and unresolved refund issues.
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Replies (0)BM
Bheka M
1 reviews | Active since Jan 2020
28 Jan 2026, 11:40
Sani Sixt Car rental is a **** and they arrogant
This company is a **** I rented their vehicle, it came back with damage, they forced me to pay full R16,142.66 damage amount, telling me that the insurance I took and extra super cover i paid for won't pay for this damage, its insane They refused to return my R8700 deposit and try to forcefully take another R7442 from my credit, people be careful these are ****mers.
Helpful (0)
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Bheka M
1 reviews | Active since Jan 2020
28 Jan 2026, 11:40
Sani Sixt Car rental is a **** and they arrogant
This company is a **** I rented their vehicle, it came back with damage, they forced me to pay full R16,142.66 damage amount, telling me that the insurance I took and extra super cover i paid for won't pay for this damage, its insane They refused to return my R8700 deposit and try to forcefully take another R7442 from my credit, people be careful these are ****mers.
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Replies (0)