Omni Accounts
1.9|9 reviews
aC
andrea C
1 reviews | Active since Member
23 Feb 2022, 11:12
Be careful when you UPGRADE with OMNI Accounts (C & A KUDLA SERVICES CC ) for you POS and Accounting Solution
I have been with Omni since December 2015 and note with concern the various issues I have had with the functionality of the system including the lack lustre support received to date. ON THE SUPPORT SIDE No Support received after logging issues, have to contact the support department to receive support. Last week I sent a screenshot of an issue via email, received and automated email, and to date no response, I had to call in to resolve my matter. In General, the ANNUAL LICENSE FEE should include all the below issues as advertised on their WEBSITE, I have rated them on this. Annual Licence Fee (ALF) This is a yearly mandatory licence fee. It is calculated as a percentage of your total software value. It covers the following: • Upgrades to the latest software version. – THIS THEY ARE VERY QUICK TO DO CORRESPOND WEEKLY • Telephone Support. – 100% AT YOUR COST • Same-day Email Support. – 0% IF THEY MEAN AN AUTOMATED MESSAGE THE YES BUT THAT’S AS FAR AS IT GOES • Remote Login Assistance if necessary. – 80% The ALF applies to the following bundles as well as certain switches and when extra user licences are purchased. • Business • Business Pro • POS • Enterprise • Premium The ALF can also be paid monthly on the condition that a Debit Order is signed. - THIS HAS NEVER BEEN OFFERED. I have Upgraded twice prior because I enjoy the simplicity of this product, coming from the background of Pastel and Quickbooks. However, my last upgrade has been a living hell. Bad Correspondence (this is a norm), We have upgraded from 2 users to 5 users, WITH MULTI WAREHOUSES, MULTIPLE BRANCHES, but I was only given 2 registration numbers which was the package I was on previously, now I am being told that I need to pay extra for registration numbers FOR THE OTHER 3 USERS, BUT BELIEVE ME THEY GOING TO BILL ME FOR THE SUPPORT OF ALL THESE USERS(PACKAGE). Prior to purchasing this package, myself and the Salesperson, Orlando discussed everything in depth, I have advised him that we are expanding our business in 2 other cities outside of CPT, also advising him that we will look at centralising as soon as we have the funding (networking), He sent me options of networking/server companies, etc. With reference to my latest discussion3/02/2022, I was then informed after engaging with him that the system cannot deliver what we require. The users can only work off the network in one central location which is not what was discussed previously. They system cannot accommodate users in JHB and PE branches. I called last week again trying to resolve this matter, was given Roslyn’s cell number, NO ANSWER AND NO CALL BACK. Roslyn, who is the manager, is aware of this matter, NO EMAIL RESPONSE YET SHE READ IT (My email settings with READ I RECEIVE) EMAILED SENT ON THE 3/02/2022. I would like this matter to be resolved or be refunded for a package I was sold falsely.
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Replies (504)Omni Accounts's replyOfficial
05 Apr 2022, 13:50Dear Andrea. We have been in touch several times since your complaint and had a Zoom meeting with you on Monday 7th March 2022 after which we sent an email with 3 possible solutions. You then responded on 25th March saying you had been very busy. We then followed up again a few times. You responded on the 5th of April but with no indication of a way forward other than your request for a refund. We will be sending you an email communication regarding this by COB tomorrow 6th April 2022.
We refute your allegations that we have not supplied you with support and have not been transparent about what you purchased. However, we remain eager to find an amicable resolution.
Regards Omni Team
We refute your allegations that we have not supplied you with support and have not been transparent about what you purchased. However, we remain eager to find an amicable resolution.
Regards Omni Team
Best regards,
Omni Accounts's reply05 Apr 2022, 13:50
Official
Dear Andrea. We have been in touch several times since your complaint and had a Zoom meeting with you on Monday 7th March 2022 after which we sent an email with 3 possible solutions. You then responded on 25th March saying you had been very busy. We then followed up again a few times. You responded on the 5th of April but with no indication of a way forward other than your request for a refund. We will be sending you an email communication regarding this by COB tomorrow 6th April 2022.
We refute your allegations that we have not supplied you with support and have not been transparent about what you purchased. However, we remain eager to find an amicable resolution.
Regards Omni Team
We refute your allegations that we have not supplied you with support and have not been transparent about what you purchased. However, we remain eager to find an amicable resolution.
Regards Omni Team
Best regards,
aC
andrea C's updateReviewer Update
06 Apr 2022, 11:00Afternoon
I am aware of the fact that you were in contact, I did reply back advising I wasn't well and would respond back soonest. I am still awaiting on your reply from yesterday as Left two voice messages as well as an email. I acknowledge the zoom meeting on the 7th, where you advised you will be back to us the closing of the next business day, you replied back on the 9th, it seems as though its okay for you to reply 2 days later but when I advised you I am not well, its now being put out there. ON the basic of being transparent, NO YOUR SALES PERSON WAS NOT.
The only resolution your company has given/offered us, is to downgrade and hold funds for future purposes, as well as you telling me there is 3, when realistically his was only 2 options, either go on hosting or we downgrade and hold funds, so those aren't really options as I have mentioned a few options your company could have offered but not really interested, dated the 9th March, then you followed up on the 14th and the 25th advising me that you made a decision and this is what's best for the company. In our zoom meeting your focus was more on us removing this complaint as you mentioned this on 3 occasions whilst in the meeting instead of first attempting to resolve and where an email was sent directly to you or CC'ed you got all the emails and you should have jumped in before it got to Hello Peter, but you choose to ignore.
I am aware of the fact that you were in contact, I did reply back advising I wasn't well and would respond back soonest. I am still awaiting on your reply from yesterday as Left two voice messages as well as an email. I acknowledge the zoom meeting on the 7th, where you advised you will be back to us the closing of the next business day, you replied back on the 9th, it seems as though its okay for you to reply 2 days later but when I advised you I am not well, its now being put out there. ON the basic of being transparent, NO YOUR SALES PERSON WAS NOT.
The only resolution your company has given/offered us, is to downgrade and hold funds for future purposes, as well as you telling me there is 3, when realistically his was only 2 options, either go on hosting or we downgrade and hold funds, so those aren't really options as I have mentioned a few options your company could have offered but not really interested, dated the 9th March, then you followed up on the 14th and the 25th advising me that you made a decision and this is what's best for the company. In our zoom meeting your focus was more on us removing this complaint as you mentioned this on 3 occasions whilst in the meeting instead of first attempting to resolve and where an email was sent directly to you or CC'ed you got all the emails and you should have jumped in before it got to Hello Peter, but you choose to ignore.
aC
andrea C's update06 Apr 2022, 11:00
Reviewer Update
Afternoon
I am aware of the fact that you were in contact, I did reply back advising I wasn't well and would respond back soonest. I am still awaiting on your reply from yesterday as Left two voice messages as well as an email. I acknowledge the zoom meeting on the 7th, where you advised you will be back to us the closing of the next business day, you replied back on the 9th, it seems as though its okay for you to reply 2 days later but when I advised you I am not well, its now being put out there. ON the basic of being transparent, NO YOUR SALES PERSON WAS NOT.
The only resolution your company has given/offered us, is to downgrade and hold funds for future purposes, as well as you telling me there is 3, when realistically his was only 2 options, either go on hosting or we downgrade and hold funds, so those aren't really options as I have mentioned a few options your company could have offered but not really interested, dated the 9th March, then you followed up on the 14th and the 25th advising me that you made a decision and this is what's best for the company. In our zoom meeting your focus was more on us removing this complaint as you mentioned this on 3 occasions whilst in the meeting instead of first attempting to resolve and where an email was sent directly to you or CC'ed you got all the emails and you should have jumped in before it got to Hello Peter, but you choose to ignore.
I am aware of the fact that you were in contact, I did reply back advising I wasn't well and would respond back soonest. I am still awaiting on your reply from yesterday as Left two voice messages as well as an email. I acknowledge the zoom meeting on the 7th, where you advised you will be back to us the closing of the next business day, you replied back on the 9th, it seems as though its okay for you to reply 2 days later but when I advised you I am not well, its now being put out there. ON the basic of being transparent, NO YOUR SALES PERSON WAS NOT.
The only resolution your company has given/offered us, is to downgrade and hold funds for future purposes, as well as you telling me there is 3, when realistically his was only 2 options, either go on hosting or we downgrade and hold funds, so those aren't really options as I have mentioned a few options your company could have offered but not really interested, dated the 9th March, then you followed up on the 14th and the 25th advising me that you made a decision and this is what's best for the company. In our zoom meeting your focus was more on us removing this complaint as you mentioned this on 3 occasions whilst in the meeting instead of first attempting to resolve and where an email was sent directly to you or CC'ed you got all the emails and you should have jumped in before it got to Hello Peter, but you choose to ignore.
Omni Accounts's replyOfficial
06 Apr 2022, 12:12Dear Andrea. We have sent you an email as promised in which we offer you a full refund for your recent purchases. We hope that you will be happy with this offer and that this will be an amicable resolution to your unhappiness with Omni Accounts.
Kind Regards
Omni Team
Kind Regards
Omni Team
Best regards,
Omni Accounts's reply06 Apr 2022, 12:12
Official
Dear Andrea. We have sent you an email as promised in which we offer you a full refund for your recent purchases. We hope that you will be happy with this offer and that this will be an amicable resolution to your unhappiness with Omni Accounts.
Kind Regards
Omni Team
Kind Regards
Omni Team
Best regards,
aC
andrea C's updateReviewer Update
06 Apr 2022, 12:48 Hi Andrea, I hope that you are well. Further to our previous communications, please see the below. Although we still firmly believe that you have purchased the correct configuration for your upcoming requirements, and that there is another solution, it has become apparent from your recent communications that we are not making any progress in this regard, and that you only seem interested in some form of compensation. We are, therefore, willing to pass a credit note and refund I94970, a total of R6,122.16incl, on condition that the following requirements are met:
Above is your response ****, I called you at 13:40 today and I am still awaiting my call to be returned, likewise yesterdays one. How can I remove something when you don't return my calls. This was your reply below, sent yesterday to my email, yet you responded back to hello peter. I called yesterday @ 11:57 and 11:54.
Hi Andrea, Thank you for the below. I have also received your telephonic message, however I am busy working on a written response which I will send in due course today. Kind regards,
I don't know how anything is resolved if you don't communicate or evens look at other options to resolve, as I said prior I simply enjoy the OMNI Accounting system, and I wouldn't have upgraded if it wasn't required, and I have advised that we are looking at the hosting options last week, and we want to be up and running my May/June as discussed in the zoom meeting. The mere fact that you not willing to discuss this and just demand, quiet unprofessional.
I have given your company options to look at as well.
I honestly feel like I am being bullied into a situation, and not not being heard, its all about the post on Hello Peter. In the zoom meeting you asked us also to remove post but its up to us, on this email received today, you giving me an ultimatum.
- The post on Hello Peter, which contains both untruthful and misleading information, is removed by 16:30 on Thursday 7 April 2022. (Alternatively, we will require an updated comment which states that the matter has now been resolved).
- We are granted remote access to your server in order to refresh the serial number and restore your pre-Black November software configuration
- We will require an appropriate letter for your bank confirming the correct banking details into which a refund will be paid.
Above is your response ****, I called you at 13:40 today and I am still awaiting my call to be returned, likewise yesterdays one. How can I remove something when you don't return my calls. This was your reply below, sent yesterday to my email, yet you responded back to hello peter. I called yesterday @ 11:57 and 11:54.
Hi Andrea, Thank you for the below. I have also received your telephonic message, however I am busy working on a written response which I will send in due course today. Kind regards,
I don't know how anything is resolved if you don't communicate or evens look at other options to resolve, as I said prior I simply enjoy the OMNI Accounting system, and I wouldn't have upgraded if it wasn't required, and I have advised that we are looking at the hosting options last week, and we want to be up and running my May/June as discussed in the zoom meeting. The mere fact that you not willing to discuss this and just demand, quiet unprofessional.
I have given your company options to look at as well.
I honestly feel like I am being bullied into a situation, and not not being heard, its all about the post on Hello Peter. In the zoom meeting you asked us also to remove post but its up to us, on this email received today, you giving me an ultimatum.
aC
andrea C's update06 Apr 2022, 12:48
Reviewer Update
Hi Andrea, I hope that you are well. Further to our previous communications, please see the below. Although we still firmly believe that you have purchased the correct configuration for your upcoming requirements, and that there is another solution, it has become apparent from your recent communications that we are not making any progress in this regard, and that you only seem interested in some form of compensation. We are, therefore, willing to pass a credit note and refund I94970, a total of R6,122.16incl, on condition that the following requirements are met:
Above is your response ****, I called you at 13:40 today and I am still awaiting my call to be returned, likewise yesterdays one. How can I remove something when you don't return my calls. This was your reply below, sent yesterday to my email, yet you responded back to hello peter. I called yesterday @ 11:57 and 11:54.
Hi Andrea, Thank you for the below. I have also received your telephonic message, however I am busy working on a written response which I will send in due course today. Kind regards,
I don't know how anything is resolved if you don't communicate or evens look at other options to resolve, as I said prior I simply enjoy the OMNI Accounting system, and I wouldn't have upgraded if it wasn't required, and I have advised that we are looking at the hosting options last week, and we want to be up and running my May/June as discussed in the zoom meeting. The mere fact that you not willing to discuss this and just demand, quiet unprofessional.
I have given your company options to look at as well.
I honestly feel like I am being bullied into a situation, and not not being heard, its all about the post on Hello Peter. In the zoom meeting you asked us also to remove post but its up to us, on this email received today, you giving me an ultimatum.
- The post on Hello Peter, which contains both untruthful and misleading information, is removed by 16:30 on Thursday 7 April 2022. (Alternatively, we will require an updated comment which states that the matter has now been resolved).
- We are granted remote access to your server in order to refresh the serial number and restore your pre-Black November software configuration
- We will require an appropriate letter for your bank confirming the correct banking details into which a refund will be paid.
Above is your response ****, I called you at 13:40 today and I am still awaiting my call to be returned, likewise yesterdays one. How can I remove something when you don't return my calls. This was your reply below, sent yesterday to my email, yet you responded back to hello peter. I called yesterday @ 11:57 and 11:54.
Hi Andrea, Thank you for the below. I have also received your telephonic message, however I am busy working on a written response which I will send in due course today. Kind regards,
I don't know how anything is resolved if you don't communicate or evens look at other options to resolve, as I said prior I simply enjoy the OMNI Accounting system, and I wouldn't have upgraded if it wasn't required, and I have advised that we are looking at the hosting options last week, and we want to be up and running my May/June as discussed in the zoom meeting. The mere fact that you not willing to discuss this and just demand, quiet unprofessional.
I have given your company options to look at as well.
I honestly feel like I am being bullied into a situation, and not not being heard, its all about the post on Hello Peter. In the zoom meeting you asked us also to remove post but its up to us, on this email received today, you giving me an ultimatum.
aC
andrea C's updateReviewer Update
06 Apr 2022, 13:39Thank you Roslyn for the call back, really appreciate it, makes life so much easier if we can discuss things telephonically.
aC
andrea C's update06 Apr 2022, 13:39
Reviewer Update
Thank you Roslyn for the call back, really appreciate it, makes life so much easier if we can discuss things telephonically.
Omni Accounts's replyOfficial
13 May 2022, 10:43Dear Andrea.
We had a Zoom meeting on the 28th April with you. During this meeting, you indicated that you were satisfied with the extra functionality you had purchased and you had no further issues. You did indicate that you would write a post to this effect on this forum, but sadly I see this has not yet been done.
We are happy that we have managed to address your issues successfully and from our side, we now consider the matter resolved and closed.
Regards
Chris.
We had a Zoom meeting on the 28th April with you. During this meeting, you indicated that you were satisfied with the extra functionality you had purchased and you had no further issues. You did indicate that you would write a post to this effect on this forum, but sadly I see this has not yet been done.
We are happy that we have managed to address your issues successfully and from our side, we now consider the matter resolved and closed.
Regards
Chris.
Best regards,
Omni Accounts's reply13 May 2022, 10:43
Official
Dear Andrea.
We had a Zoom meeting on the 28th April with you. During this meeting, you indicated that you were satisfied with the extra functionality you had purchased and you had no further issues. You did indicate that you would write a post to this effect on this forum, but sadly I see this has not yet been done.
We are happy that we have managed to address your issues successfully and from our side, we now consider the matter resolved and closed.
Regards
Chris.
We had a Zoom meeting on the 28th April with you. During this meeting, you indicated that you were satisfied with the extra functionality you had purchased and you had no further issues. You did indicate that you would write a post to this effect on this forum, but sadly I see this has not yet been done.
We are happy that we have managed to address your issues successfully and from our side, we now consider the matter resolved and closed.
Regards
Chris.
Best regards,