1 reviews | Active since Member
I have been with Omni since December 2015 and note with concern the various issues I have had with the functionality of the system including the lack lustre support received to date. ON THE SUPPORT SIDE No Support received after logging issues, have to contact the support department to receive support. Last week I sent a screenshot of an issue via email, received and automated email, and to date no response, I had to call in to resolve my matter. In General, the ANNUAL LICENSE FEE should include all the below issues as advertised on their WEBSITE, I have rated them on this. Annual Licence Fee (ALF) This is a yearly mandatory licence fee. It is calculated as a percentage of your total software value. It covers the following: • Upgrades to the latest software version. – THIS THEY ARE VERY QUICK TO DO CORRESPOND WEEKLY • Telephone Support. – 100% AT YOUR COST • Same-day Email Support. – 0% IF THEY MEAN AN AUTOMATED MESSAGE THE YES BUT THAT’S AS FAR AS IT GOES • Remote Login Assistance if necessary. – 80% The ALF applies to the following bundles as well as certain switches and when extra user licences are purchased. • Business • Business Pro • POS • Enterprise • Premium The ALF can also be paid monthly on the condition that a Debit Order is signed. - THIS HAS NEVER BEEN OFFERED. I have Upgraded twice prior because I enjoy the simplicity of this product, coming from the background of Pastel and Quickbooks. However, my last upgrade has been a living hell. Bad Correspondence (this is a norm), We have upgraded from 2 users to 5 users, WITH MULTI WAREHOUSES, MULTIPLE BRANCHES, but I was only given 2 registration numbers which was the package I was on previously, now I am being told that I need to pay extra for registration numbers FOR THE OTHER 3 USERS, BUT BELIEVE ME THEY GOING TO BILL ME FOR THE SUPPORT OF ALL THESE USERS(PACKAGE). Prior to purchasing this package, myself and the Salesperson, Orlando discussed everything in depth, I have advised him that we are expanding our business in 2 other cities outside of CPT, also advising him that we will look at centralising as soon as we have the funding (networking), He sent me options of networking/server companies, etc. With reference to my latest discussion3/02/2022, I was then informed after engaging with him that the system cannot deliver what we require. The users can only work off the network in one central location which is not what was discussed previously. They system cannot accommodate users in JHB and PE branches. I called last week again trying to resolve this matter, was given Roslyn’s cell number, NO ANSWER AND NO CALL BACK. Roslyn, who is the manager, is aware of this matter, NO EMAIL RESPONSE YET SHE READ IT (My email settings with READ I RECEIVE) EMAILED SENT ON THE 3/02/2022. I would like this matter to be resolved or be refunded for a package I was sold falsely.
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
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