AC
andrea C
Active since Jun 2014
5
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Reviews
5 reviews50 months ago
Be careful when you UPGRADE with OMNI Accounts (C & A KUDLA SERVICES CC ) for you POS and Accounting Solution
I have been with Omni since December 2015 and note with concern the various issues I have had with the functionality of the system including the lack lustre support received to date. ON THE SUPPORT SIDE No Support received after logging issues, have to contact the support department to receive support. Last week I sent a screenshot of an issue via email, received and automated email, and to date no response, I had to call in to resolve my matter. In General, the ANNUAL LICENSE FEE should include all the below issues as advertised on their WEBSITE, I have rated them on this. Annual Licence Fee (ALF) This is a yearly mandatory licence fee. It is calculated as a percentage of your total software value. It covers the following: • Upgrades to the latest software version. – THIS THEY ARE VERY QUICK TO DO CORRESPOND WEEKLY • Telephone Support. – 100% AT YOUR COST • Same-day Email Support. – 0% IF THEY MEAN AN AUTOMATED MESSAGE THE YES BUT THAT’S AS FAR AS IT GOES • Remote Login Assistance if necessary. – 80% The ALF applies to the following bundles as well as certain switches and when extra user licences are purchased. • Business • Business Pro • POS • Enterprise • Premium The ALF can also be paid monthly on the condition that a Debit Order is signed. - THIS HAS NEVER BEEN OFFERED. I have Upgraded twice prior because I enjoy the simplicity of this product, coming from the background of Pastel and Quickbooks. However, my last upgrade has been a living hell. Bad Correspondence (this is a norm), We have upgraded from 2 users to 5 users, WITH MULTI WAREHOUSES, MULTIPLE BRANCHES, but I was only given 2 registration numbers which was the package I was on previously, now I am being told that I need to pay extra for registration numbers FOR THE OTHER 3 USERS, BUT BELIEVE ME THEY GOING TO BILL ME FOR THE SUPPORT OF ALL THESE USERS(PACKAGE). Prior to purchasing this package, myself and the Salesperson, Orlando discussed everything in depth, I have advised him that we are expanding our business in 2 other cities outside of CPT, also advising him that we will look at centralising as soon as we have the funding (networking), He sent me options of networking/server companies, etc. With reference to my latest discussion3/02/2022, I was then informed after engaging with him that the system cannot deliver what we require. The users can only work off the network in one central location which is not what was discussed previously. They system cannot accommodate users in JHB and PE branches. I called last week again trying to resolve this matter, was given Roslyn’s cell number, NO ANSWER AND NO CALL BACK. Roslyn, who is the manager, is aware of this matter, NO EMAIL RESPONSE YET SHE READ IT (My email settings with READ I RECEIVE) EMAILED SENT ON THE 3/02/2022. I would like this matter to be resolved or be refunded for a package I was sold falsely.
504 replies
67 months ago
Vumatel
We have logged a request on the 10th September with MWeb to arrange with Vumatel to come out and re install our fiber lines, Up to date no response. This extremely bad service.
53 replies
71 months ago
Bad service and cheap products
Gadget time, bad service, cheap products, and over priced. Store always full and the staff are so busy that they don’t check if customers are sanitizing as you enter the shop. I had a 3D print screen guard put in my phone 2 weeks ago. Only to realise later that day that the sides are Crooked and I had a bump which is now a whole. Due to COVID-19 one tries to avoid malls so therefore I didn’t think too much when I went 2 weeks later with my slip to show them that this cover is not cut out crocked. The sales person decides to tell me it’s wear and tear. People rather go to Cellucity and have the 3D screens done there. Comes with a guarantee, and I thick solid screen, my previous phone screen guard lasted me over 2 years and a thicker and value for money.
0 replies
114 months ago
Credits not passed
<p>So I am extremely annoyed with Avon. Last month I purchased items which I never recieved but was billed for it as well as over charged when the promotion is Spend R200 across brochure and buy both items for R109, now they don't want to credit me for items not recieved, As well as credit me for items over charged. Firstly I can't see how someone is billing you if the item is not in the box. And how can you promote something if the person making out your invoice also does check box as well as promotions. I took photo's and emailed Avon but my credits was rejected. As one has to follow there procedures but yet they aren't following and checknto ensure that these mistakes doesn't occur. I was credited an amount of R34 and a few cents when my credit as well as price adjustments is to the value of R348.40. Now I get an SMS to say my account is in hold and no orders will be released. I have attached the promotion which I am being over charged, Ppl check your invoices.This is a disgrace </p>
56 replies
120 months ago
Parcel still not delivered
<p>I booked my parcel in on the 10 March 2016, left Cape Town branch on that very day, but still not delivered to the destination 4 months later and its still pending in Johannesburg, when I enquired about this they asked me to be advise delivery address, Seriously when the information is on the bag. Is this the type of services you are rendereing. Why must I enquiry about the parcel before I get any response, should someone have called me the 13 March 2016 when parcel landed in JHB already. ITS MONTHS ALREADY, WAKE UP PEOPLE.</p> <p> </p> <p> </p>
0 replies
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