Be very careful using OMNI Accounts (C & A KUDLA SERVICES CC ) for you POS and Accounting Solution

Good day Roslyn Please refrain from making statements as to the amounts of time I have been contacted in one day. When I needed the call back it was not possible for the agent to call make one, singe call back to the business's accountant. I was in the office consulting with a client who made an appointment when the first call arrived. I did not consider it appropriate to interrupt a client who had an appointment. As for the second and third calls, I was not in the office and therefore I could not take the calls if they were made. I received a call on my mobile phone at 15:14 from an unknown number but there was no connection, a situation for which I cannot be accountable. Given the number of unsolicited calls I receive on my business phone on a daily basis, I did not phone back expecting the caller to call again. I will check first thing back at the office as to messages and a return number. As for calling tomorrow, if no return number was left for me to call, please note that I will be mostly on site due to the commencement of a new project, which incidentally mean I am likely to be out of the office often for the remainder of the week and possibly even next week. I am more than happy to discuss any improvements/solutions and revise my reviews/comments based on the outcome. I have made considerable effort to succinctly describe my frustration with a situation where I am pretty much bound to s/w, which I admittedly aided in selecting, but when I am desperate for problem solution it is not forthcoming and not having any other way of having my voice heard. If the company can understand that by the time a service agent is contacted it MAY be the case that the situation is dire and possibly requires a more delicate/considerate approach compared to maybe a client who is chasing support inquiry number 101 in 90 days then I am sure that we could find an amicable solution. Like I have indicated to one of your agents in email correspondence, please do not lose sight of the "context" of the situation. An agent not being able to phone back when asked to do so will however never constitute "service". In conclusion, again, please do not make posts that can be construed as me being the villain by not being willing to engage in discussion. First engage with due consideration of the limitations that may exist in achieving said discussion, then classify/judge me and/or my compliant and absolve the company if so required. I have been using the s/w for 10+ years, never missing a single payment, with an average of less than 2 support request per year and within this context, in my consideration, I can am not unreasonable in my position. Regards, Barry

Good day Roslyn. I have been afforded the opportunity to discuss my grievances with a management/senior representative from OMNI Accounts (C & A KUDLA SERVICES CC ) and mutual agreement could be reached in handling the situations pertaining to my original adverse rating. I have converted my original poor rating to a good rating as a result of the considerate regard and attention paid to my grievance by the said representative from OMNI Accounts (C & A KUDLA SERVICES CC ) . Regards, Barry.