Pathetic Service Omnisure

Pathetic service from Omnisure. Was involved in an accident a few months ago.I was stationary at the robot when the other guy did not stop behind me,damaging the rear end of my vehicle. The panelbeaters elected to perform the repair on my vehicle called me to notify that Omnisure only catered for 'generic' parts to be replaced on my vehicle.

My arguement is that my vehicle has only been serviced with original genuine parts since its lifetime.Furthermore generic parts decreases the value of the vehicle but my premium would not be lowered.I have asked on multiple occasions why these damages are not claimed from the counterparties insurer, with no response.

The clerk merely does a copy and paste response to counter the claims.It has been 2 weeks since her last response. I have not heard any correspondence since.

We are just bullied into accepting inferior services from these providers.

We dont pay 'generic' premiums every month.We pay genuine. So when it comes to claims stop ripping us off.

At least have the decency to respond to your clients.