Amazing after sales service

Around 2000 I used to be an ardent social cycler. I bought D’Arcs Scanners cycling sunglasses with interchangeable lenses. I indicated that it had a lifetime guarantee against breakage. I wore the glasses regularly until about 2009, when I stopped cycling. In 208, when 2 other sets of sunglasses broke shortly apart, I started wearing the D’Arcs glasses again. In 2020, during holiday in KZN, part of the rubber/plastic nosecover came loose (it sort of clipped in) and I lost it somehow. Back home in Pretoria, I googled who the distributors were, and it was Omnico, situated in Cape Town. I sent an e-mail describing the glasses and the part I was looking for. Within a day I received an e-mail asking for my address. To my total surprise, after 4 days, a courier hooted at my gate. It was the nosecover. However, it did not fit. I saved the details of the sender. My wife and I already had a holiday planned in Cape Town in 2021 (which had to be delayed twice due to Covid lockdowns), but in August we were in Cape Town – with the nosecover that did not fit. (It was possible to continue wearing the glasses) We went to the address of Omnico in Lansdowne. I was informed by the security guard at the gate that due to Covid, they are not allowing any visitors. After some serious convincing, using my age over 60 and the fact that I have come all the way from Gauteng, I was reluctantly allowed to enter the premises and go to reception, where I explained my problem to the lady, who called a gentleman. After a few minutes, he came. His first words were: “I’m surprised they even let you in.” But not in a rude way. His name was Julian. The same person who initially sent me the replacement nose cover within days and at no cost. I again explained what I was looking for, having the glasses at hand to show what exactly I was looking for. He however informed me that the specific cycling glasses had been discontinued several years ago and he does not have any remaining stock that could solve my problem. Just before I left, he remarked that he may have another solution that may assist me, but I should wait at my car with the security guard. Quite a few minutes later (the premises is quite extensive), he came, handing me a new pair of cycling glasses. At no cost. I have to say I was pleasantly surprised. This is possibly the best after sales service I have ever received, especially taken into consideration it was approximately 20 years after my initial purchase. What a positive experience of not only Omnico, but in particular in dealing with Julian.