Bad service

Dear Omoda Management, I am writing to formally lodge a complaint regarding the service I received when I app**** for vehicle finance in November. I submitted my application in November and was assisted by a consultant named Nthabi. Throughout the process, I experienced a lack of communication and professionalism. I was the one constantly following up via calls and messages to receive feedback on my application. Each time, I was told that MFC and her supervisor were still reviewing it. At some point, I specifically requested written confirmation explaining the reason for the decline, and I was assured that an email would be sent to me. To date, I have not received any such communication. To my surprise, when I contacted Omoda again yesterday, I spoke to a supervisor, Laura (if I recall her name correctly), who informed me that my application had actually been approved on 27 November. This information has left me deeply disappointed and distressed. I made personal plans based on what I believed was a declined application, only to discover months later that it had been approved. I feel that my application was mishandled, and I was not treated with the level of respect, transparency, and professionalism that any customer deserves. I am also concerned about being asked to reapply, as I do not want unnecessary enquiries to negatively affect my credit profile, especially considering that the delay and miscommunication were not caused by me. This experience has been emotionally upsetting, as I urgently needed a vehicle at the time and trusted your dealership to guide me through the process professionally. I kindly request: A formal explanation of what happened with my November application. Confirmation of whether my credit profile was affected. Clear guidance on how this matter will be resolved without further prejudice to me. Assurance that appropriate steps will be taken to prevent similar situations for other clients. I trust that Omoda values customer service and professionalism, and I hope this matter will be addressed urgently. I look forward to your prompt response.