DB
Desiree B
Active since Apr 2021
9
Reviews
0
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Reviews
9 reviews2 months ago
Bad service
Dear Omoda Management, I am writing to formally lodge a complaint regarding the service I received when I app**** for vehicle finance in November. I submitted my application in November and was assisted by a consultant named Nthabi. Throughout the process, I experienced a lack of communication and professionalism. I was the one constantly following up via calls and messages to receive feedback on my application. Each time, I was told that MFC and her supervisor were still reviewing it. At some point, I specifically requested written confirmation explaining the reason for the decline, and I was assured that an email would be sent to me. To date, I have not received any such communication. To my surprise, when I contacted Omoda again yesterday, I spoke to a supervisor, Laura (if I recall her name correctly), who informed me that my application had actually been approved on 27 November. This information has left me deeply disappointed and distressed. I made personal plans based on what I believed was a declined application, only to discover months later that it had been approved. I feel that my application was mishandled, and I was not treated with the level of respect, transparency, and professionalism that any customer deserves. I am also concerned about being asked to reapply, as I do not want unnecessary enquiries to negatively affect my credit profile, especially considering that the delay and miscommunication were not caused by me. This experience has been emotionally upsetting, as I urgently needed a vehicle at the time and trusted your dealership to guide me through the process professionally. I kindly request: A formal explanation of what happened with my November application. Confirmation of whether my credit profile was affected. Clear guidance on how this matter will be resolved without further prejudice to me. Assurance that appropriate steps will be taken to prevent similar situations for other clients. I trust that Omoda values customer service and professionalism, and I hope this matter will be addressed urgently. I look forward to your prompt response.
0 replies
2 months ago
Bad service by nthabi at the glen
I am writing to formally lodge a complaint regarding the service I received when I app**** for vehicle finance in November. I submitted my application in November and was assisted by a consultant named Nthabi. Throughout the process, I experienced a lack of communication and professionalism. I was the one constantly following up via calls and messages to receive feedback on my application. Each time, I was told that MFC and her supervisor were still reviewing it. At some point, I specifically requested written confirmation explaining the reason for the decline, and I was assured that an email would be sent to me. To date, I have not received any such communication. To my surprise, when I contacted Omoda again yesterday, I spoke to a supervisor, Laura (if I recall her name correctly), who informed me that my application had actually been approved on 27 November. This information has left me deeply disappointed and distressed. I made personal plans based on what I believed was a declined application, only to discover months later that it had been approved. I feel that my application was mishandled, and I was not treated with the level of respect, transparency, and professionalism that any customer deserves. I am also concerned about being asked to reapply, as I do not want unnecessary enquiries to negatively affect my credit profile, especially considering that the delay and miscommunication were not caused by me. This experience has been emotionally upsetting, as I urgently needed a vehicle at the time and trusted your dealership to guide me through the process professionally. I kindly request: A formal explanation of what happened with my November application. Confirmation of whether my credit profile was affected. Clear guidance on how this matter will be resolved without further prejudice to me. Assurance that appropriate steps will be taken to prevent similar situations for other clients. I trust that Omoda values customer service and professionalism, and I hope this matter will be addressed urgently. I look forward to your prompt response. Desiree 0714050883
53 replies
31 months ago
Poor service
I have ordered chicken licken yesterday, driver got lost i sent him my adress he told me its far, later it showed that he drobed the food on a different adress and that i didnt pay him, now m owing for food that was delivered
0 replies
33 months ago
Rotten food
Yesterday i bought mogodu as a take away, the minute we warm it when i got home de was a funny smell, but we decide to eat anyway, running stomach all night, de food was just off we couldn't even finish it, m very much disappointed as i trust that place
0 replies
36 months ago
Blocked account
They are not attending to my request, got a call last week but still no feedback, what kind of a bank is this mara,, m annoyed
53 replies
36 months ago
Capitec
They are so inconsiderate they blocked my account without even consulting with me first, they gv me instructions of what to do, i did exactly that but still no communication from them mxm
53 replies
36 months ago
Very bad
Capitec its a ****ty bank, they go ahead blocking our account without even consulting their client first, they dont care about us as the client, y block the account before even consulting the owner mxm they treat ppl like ****
106 replies
57 months ago
BAd service
I called fnb regarding my missing card on sunday morning, as i was seeing transactions dt hapenned on surtuday to stop those transactions.. i cudnt get help try to talk with someone on chatt still didnt gt help.. got an sms dt dey suspect fraudulent transaction if i know about it press y if not press n I pressed n nd i received a call i literally hold de line forever untill dey me an option dt i mst hang up someone will get back to me till today Its de sec i complain about fnb Honestly this bank doesn't care about us as customers
106 replies
61 months ago
Estate account
I have opened an estate on the 1 of march account is frozen for no reason being going to de branch ever since am not getting any help... i hate fnb i wudnt recomment anyone to do business with them... wantef to invest with them but hell no i wont they treat people like ****
106 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)