Omoda Sandton
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Omoda Sandton delivers a strongly positive sales and customer service experience, with customers consistently praising named staff members for warmth, patience, and professionalism. The dealership earns high marks for Staff Professionalism (4.5) and Sales & Purchase Experience (4.3). However, a small but vocal group of customers reports serious concerns around vehicle defects, after-sales communication breakdowns, and service avoidance that significantly tarnish the overall picture.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name specific staff members like Rikesh, Chumisa, Brenda, Mpho, and Miguel as exceptionally friendly, patient, and dedicated. The warm welcome from reception through to sales is a recurring highlight.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.8Trustindex Rating
#18Ranked In Car Dealerships
692h 6mReply Time
45 NPSLikely
Replied to 43% of negative reviews
Reply time on negative reviews: 132 hours 27 min
TrustIndex
6.8
Ranking
#18
in Car Dealerships
Avg Reply
692h 6m
NPS Score
45
Recommended: Likely
Replied to 43% of negative reviews
Reply time on negative reviews: 132 hours 27 min
Review Distribution
4.7|91 Reviews
Jun '25 - May '26
5(91.6%)
4(0%)
3(0%)
2(0%)
1(8.5%)
5(91.6%)
4(0%)
3(0%)
2(0%)
1(8.5%)
Recent reviews (91)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
SS
Sam S
1 reviews | Active since Jan 2020
3 Mar 2026, 07:59
Check they do their jobs properly
Firstly my 10 000km service book isn't stamped. Took me over 5 attempts to get a copy of the invoice at very least. Secondly its gone for its 25 000km service at a different branch only to find that bryanston overtightened my sump nut and broke it. Now I have to replace the sump nut. Thirdly cant reach the service manager to even address the issue. And fourth my terminals weren't tightened when I bought the car or at the 10 000 service causing my car to constantly malfunction. Appaling!
Helpful (0)
|Replies (0)SS
Sam S
1 reviews | Active since Jan 2020
3 Mar 2026, 07:59
Check they do their jobs properly
Firstly my 10 000km service book isn't stamped. Took me over 5 attempts to get a copy of the invoice at very least. Secondly its gone for its 25 000km service at a different branch only to find that bryanston overtightened my sump nut and broke it. Now I have to replace the sump nut. Thirdly cant reach the service manager to even address the issue. And fourth my terminals weren't tightened when I bought the car or at the 10 000 service causing my car to constantly malfunction. Appaling!
0
Replies (0)DB
Desiree B
1 reviews | Active since Jan 2020
24 Feb 2026, 08:39
Bad service by nthabi at the glen
I am writing to formally lodge a complaint regarding the service I received when I app**** for vehicle finance in November. I submitted my application in November and was assisted by a consultant named Nthabi. Throughout the process, I experienced a lack of communication and professionalism. I was the one constantly following up via calls and messages to receive feedback on my application. Each time, I was told that MFC and her supervisor were still reviewing it. At some point, I specifically requested written confirmation explaining the reason for the decline, and I was assured that an email would be sent to me. To date, I have not received any such communication. To my surprise, when I contacted Omoda again yesterday, I spoke to a supervisor, Laura (if I recall her name correctly), who informed me that my application had actually been approved on 27 November. This information has left me deeply disappointed and distressed. I made personal plans based on what I believed was a declined application, only to discover months later that it had been approved. I feel that my application was mishandled, and I was not treated with the level of respect, transparency, and professionalism that any customer deserves. I am also concerned about being asked to reapply, as I do not want unnecessary enquiries to negatively affect my credit profile, especially considering that the delay and miscommunication were not caused by me. This experience has been emotionally upsetting, as I urgently needed a vehicle at the time and trusted your dealership to guide me through the process professionally. I kindly request: A formal explanation of what happened with my November application. Confirmation of whether my credit profile was affected. Clear guidance on how this matter will be resolved without further prejudice to me. Assurance that appropriate steps will be taken to prevent similar situations for other clients. I trust that Omoda values customer service and professionalism, and I hope this matter will be addressed urgently. I look forward to your prompt response. Desiree 0714050883
Helpful (0)
|Replies (0)DB
Desiree B
1 reviews | Active since Jan 2020
24 Feb 2026, 08:39
Bad service by nthabi at the glen
I am writing to formally lodge a complaint regarding the service I received when I app**** for vehicle finance in November. I submitted my application in November and was assisted by a consultant named Nthabi. Throughout the process, I experienced a lack of communication and professionalism. I was the one constantly following up via calls and messages to receive feedback on my application. Each time, I was told that MFC and her supervisor were still reviewing it. At some point, I specifically requested written confirmation explaining the reason for the decline, and I was assured that an email would be sent to me. To date, I have not received any such communication. To my surprise, when I contacted Omoda again yesterday, I spoke to a supervisor, Laura (if I recall her name correctly), who informed me that my application had actually been approved on 27 November. This information has left me deeply disappointed and distressed. I made personal plans based on what I believed was a declined application, only to discover months later that it had been approved. I feel that my application was mishandled, and I was not treated with the level of respect, transparency, and professionalism that any customer deserves. I am also concerned about being asked to reapply, as I do not want unnecessary enquiries to negatively affect my credit profile, especially considering that the delay and miscommunication were not caused by me. This experience has been emotionally upsetting, as I urgently needed a vehicle at the time and trusted your dealership to guide me through the process professionally. I kindly request: A formal explanation of what happened with my November application. Confirmation of whether my credit profile was affected. Clear guidance on how this matter will be resolved without further prejudice to me. Assurance that appropriate steps will be taken to prevent similar situations for other clients. I trust that Omoda values customer service and professionalism, and I hope this matter will be addressed urgently. I look forward to your prompt response. Desiree 0714050883
0
Replies (0)m
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Nomvula
1 reviews | Active since Jan 2020
13 Jan 2026, 14:24
Such incredible service Kamo from omoda Sandton, such a priceless moment ❤️ 🙌
Such incredible service Kamo from omoda Sandton, such a priceless moment ❤️ 🙌. When I walked in the warm welcome 🙏 from the lady in the front 😀 chumi.
Helpful (0)
|Replies (0)N
Nomvula
1 reviews | Active since Jan 2020
13 Jan 2026, 14:24
Such incredible service Kamo from omoda Sandton, such a priceless moment ❤️ 🙌
Such incredible service Kamo from omoda Sandton, such a priceless moment ❤️ 🙌. When I walked in the warm welcome 🙏 from the lady in the front 😀 chumi.
0
Replies (0)KM
Kgomotso M
1 reviews | Active since Jan 2020
13 Jan 2026, 13:49
Thank you so much ☺️...
Thank you so much ☺️ for an amazing 😻 service Rekesh , the beautiful receptionist Chumisa you the best mama thank you so much
Helpful (0)
|Replies (0)KM
Kgomotso M
1 reviews | Active since Jan 2020
13 Jan 2026, 13:49
Thank you so much ☺️...
Thank you so much ☺️ for an amazing 😻 service Rekesh , the beautiful receptionist Chumisa you the best mama thank you so much
0
Replies (0)PK
Phumzile K
1 reviews | Active since Jan 2020
22 Dec 2025, 15:39
Disappointed is such an understatement
I have an issue with my omoda c5 that I bought just this year, March 2025. It is now giving me issues and when calling, I got transferred until knock off time. The phones eventually did not go through. My car makes a sound on the pedals and also the paint is peeling off. To think I’ve been defending omoda from all the social media backlash, guess who is experiencing the the worst after sales service. I’m so heart broken 💔
Helpful (0)
|Replies (0)PK
Phumzile K
1 reviews | Active since Jan 2020
22 Dec 2025, 15:39
Disappointed is such an understatement
I have an issue with my omoda c5 that I bought just this year, March 2025. It is now giving me issues and when calling, I got transferred until knock off time. The phones eventually did not go through. My car makes a sound on the pedals and also the paint is peeling off. To think I’ve been defending omoda from all the social media backlash, guess who is experiencing the the worst after sales service. I’m so heart broken 💔
0
Replies (0)N