1 reviews | Active since Member
Last night I had to drive to Herm**** from CPT. Heading up Sir Lowry's pass, my Omoda C5 started over revving and jerking as it couldnt find propper gear. Made it over the pass and then I got a notification on the dash stating "Transmission overheat, please pull over". AA sent someone to come pick up the vehichl at which time I was presented with a new error, this time in red, "Transmission failure".
This morning I found out that the car was taken to the Somerset West branch but needs to go to Kuilsriver as I was completely shot down abrupty by Group 1 Stellenbosch whom refuses to take accountability, knowing I already have a case with them selling me the car originally with known Android auto issues. NOTE TO PUBLIC: ALL OMODA VEHICLES HAVE DEFECTIVE ANDROID AUTO SYSTEMS!!! The car currently has 44000km on the clock and the issue has not yet been resolved, no communication in the past couple months in this regard. Group 1 have also logged a warrantee claim for some upholstry pealing loose, no communication n this either.
Now I am being told that if the car is to be towed to Kuilsriver Omoda, it will be at my expense... Also been told that there are no courtesy vehicles available... I paid R447000 for this car, R8000 per month, but they cant even assist me with a courtesy vehicle??? Car is still under full warrantee.
The biggest mistake we made was to ever purchase an Omoda, they look nice, but extremely unreliable and the customer service is ****!