Repeated Failures of Customer Service and Ethical Practice

I am sharing my experience to warn other consumers.

I deliberately purchased a demo model from an Omoda dealership to avoid the risks typically associated with second-hand vehicles.

Unfortunately, a series of very stressful events occurred:

1. Undisclosed accident Approximately three months after purchase, I discovered the demo vehicle had been involved in a serious accident, which was not disclosed at the time of sale.

2. Legal ************ To enforce my rights under the Consumer Protection Act, I was forced to involve a lawyer after the dealership’s legal representative re**** on incorrect and misleading (AI-generated) case references in an apparent attempt to intimidate me.

3. Replacement vehicle issues Upon receiving a replacement vehicle, I discovered that a fender liner was missing from the undercarriage — a basic safety and quality control failure.

4. Airport detention and vehicle impoundment I was detained at an airport and the vehicle was impounded due to an incorrect and invalid permit supp**** by the dealership. The permit contained missing and altered information that is not legally permissible.

There is a complete absence of accountability or customer orientation from this brand and dealership. The Dealer Principal never contacted me, nor offered an apology. The General Manager of Omoda showed no interest in engaging or resolving the matter. Responsibility was repeatedly deflected. The only individual who assisted meaningfully was the sales representative, whose intervention likely prevented a night in custody.

To add to this, the infotainment system has now stopped working while driving — will definitely try solve that through a different dealership.

This experience has demonstrated that neither the dealership nor the brand prioritises ethical, client-centred practices.

My advice to consumers: Think very carefully before deviating from established brands to newer market entrants that have not yet learned the fundamentals of customer service, compliance, and accountability.

I will be trading this vehicle in for a brand that does.