MO
Mel O
Active since Jul 2012
25
Reviews
0
Industries
Reviews
25 reviews3 months ago
Repeated Customer Service, Quality and Ethical Failure From Brand and Dealer
I am sharing my experience to warn other consumers. I deliberately purchased a demo model from an Omoda dealership to avoid the risks typically associated with second-hand vehicles. Unfortunately, a series of very stressful events occurred: 1. Undisclosed accident Approximately three months after purchase, I discovered the demo vehicle had been involved in a serious accident, which was not disclosed at the time of sale. 2. Legal ************ To enforce my rights under the Consumer Protection Act, I was forced to involve a lawyer after the dealership’s legal representative re**** on incorrect and misleading (AI-generated) case references in an apparent attempt to intimidate me. 3. Replacement vehicle issues Upon receiving a replacement vehicle, I discovered that a fender liner was missing from the undercarriage — a basic safety and quality control failure. 4. Airport detention and vehicle impoundment I was detained at an airport and the vehicle was impounded due to an incorrect and invalid permit supp**** by the dealership. The permit contained missing and altered information that is not legally permissible. There is a complete absence of accountability or customer orientation from this brand and dealership. The Dealer Principal never contacted me, nor offered an apology. The General Manager of Omoda showed no interest in engaging or resolving the matter. Responsibility was repeatedly deflected. The only individual who assisted meaningfully was the sales representative, whose intervention likely prevented a night in custody. To add to this, the infotainment system has now stopped working while driving — will definitely try solve that through a different dealership. This experience has demonstrated that neither the dealership nor the brand prioritises ethical, client-centred practices. My advice to consumers: Think very carefully before deviating from established brands to newer market entrants that have not yet learned the fundamentals of customer service, compliance, and accountability. I will be trading this vehicle in for a brand that does.
0 replies
3 months ago
Repeated Failures of Customer Service and Ethical Practice
I am sharing my experience to warn other consumers. I deliberately purchased a demo model from an Omoda dealership to avoid the risks typically associated with second-hand vehicles. Unfortunately, a series of very stressful events occurred: 1. Undisclosed accident Approximately three months after purchase, I discovered the demo vehicle had been involved in a serious accident, which was not disclosed at the time of sale. 2. Legal ************ To enforce my rights under the Consumer Protection Act, I was forced to involve a lawyer after the dealership’s legal representative re**** on incorrect and misleading (AI-generated) case references in an apparent attempt to intimidate me. 3. Replacement vehicle issues Upon receiving a replacement vehicle, I discovered that a fender liner was missing from the undercarriage — a basic safety and quality control failure. 4. Airport detention and vehicle impoundment I was detained at an airport and the vehicle was impounded due to an incorrect and invalid permit supp**** by the dealership. The permit contained missing and altered information that is not legally permissible. There is a complete absence of accountability or customer orientation from this brand and dealership. The Dealer Principal never contacted me, nor offered an apology. The General Manager of Omoda showed no interest in engaging or resolving the matter. Responsibility was repeatedly deflected. The only individual who assisted meaningfully was the sales representative, whose intervention likely prevented a night in custody. To add to this, the infotainment system has now stopped working while driving — will definitely try solve that through a different dealership. This experience has demonstrated that neither the dealership nor the brand prioritises ethical, client-centred practices. My advice to consumers: Think very carefully before deviating from established brands to newer market entrants that have not yet learned the fundamentals of customer service, compliance, and accountability. I will be trading this vehicle in for a brand that does.
0 replies
13 months ago
Personal Pathways Inaccurate
I was so excited about the personal pathways launched by Discovery Vitality, however it seems like a ****. Have uploaded the necessary evidence, no recognition. Logged a query, was told I would get a call back. Nothing. Followed up. No response. Called again, logged another query - still no reply. No points. No recognition. What's going on Discovery!? False launch or no customer service? No sure which one.
106 replies
47 months ago
Poor fitness device support
Was very excited when I was informed I qualify for a fitness device offer through my vitality rewards. I selected a device through the vitality prompts and was then contacted by Tel"JOY" to sign a contract for my device which would be linked to my rewards. The watch has been a problem from month 1. I received no technical support from your or teljoy so reached out to Garmin. They several times assisted me in resetting and repairing it to try get it to function. This was already a frustration. My arm then become sore and itchy and upon removing the watch to charge it found burn wounds on my wrist where the face of the watch rests! I again called Garmin and they advised me that they unit is probably faulty. I logged this with Teljoy. Whilst prompt in their response, they offered no assistance or resolution, 2 weeks later and this is still unresolved. After threatening to cancel my contract they have now agreed to investigate although cannot seem to get their internal communication right to do so. And as you guessed, Vitality is of NO support. I cannot track my exercise goals with a device that burns my arms, which means I have to pay for a faulty device. discovery will not budge on this as it is not an apple device so they do not acknowledge a financial liability linked to the goals. And empty promises to follow up or get back to me from your call centre. I have requested to cancel my contract teljoy. Will most likely also cancel my vitality as there is no point having this if I don't have a device that can track fitness and I will certainly not be getting one through discovery or vitality!
0 replies
47 months ago
Tel - NO - Joy
Was very excited when I was informed I qualify for a fitness device offer through my vitality rewards. I selected a device through the vitality prompts and was then contacted by Tel"JOY" to sign a contract for my device which would be linked to my rewards. The watch has been a problem from month 1. I received no technical support from your or teljoy so reached out to Garmin. They several times assisted me in resetting and repairing it to try get it to function. This was already a frustration. My arm then become sore and itchy and upon removing the watch to charge it found burn wounds on my wrist where the face of the watch rests! I again called Garmin and they advised me that they unit is probably faulty. I logged this with Teljoy. Whilst prompt in their response, they offered no assistance or resolution, 2 weeks later and this is still unresolved. After threatening to cancel my contract they have now agreed to investigate although cannot seem to get their internal communication right to do so. I cannot track my exercise goals with a device that burns my arms, which means I have to pay for a faulty device. Also cannot get any support or feedback from Discovery. I have requested to cancel my contract teljoy. Will most likely also cancel my vitality as there is no point having this if I don't have a device that can track fitness and I will certainly not be getting one through discovery or Tel"joy"
134 replies
47 months ago
Poor support for fitness device - Vitality pointless
Was very excited when I was informed I qualify for a fitness device offer through my vitality rewards. I selected a device through the vitality prompts and was then contacted by Tel"JOY" to sign a contract for my device which would be linked to my rewards. The watch has been a problem from month 1. I received no technical support from your or teljoy so reached out to Garmin. They several times assisted me in resetting and repairing it to try get it to function. This was already a frustration. My arm then become sore and itchy and upon removing the watch to charge it found burn wounds on my wrist where the face of the watch rests! I again called Garmin and they advised me that they unit is probably faulty. I logged this with Teljoy. Whilst prompt in their response, they offered no assistance or resolution, 2 weeks later and this is still unresolved. After threatening to cancel my contract they have now agreed to investigate although cannot seem to get their internal communication right to do so. And as you guessed, Vitality is of NO support. I cannot track my exercise goals with a device that burns my arms, which means I have to pay for a faulty device. discovery will not budge on this as it is not an apple device so they do not acknowledge a financial liability linked to the goals. And empty promises to follow up or get back to me from your call centre. I have requested to cancel my contract teljoy. Will most likely also cancel my vitality as there is no point having this if I don't have a device that can track fitness and I will certainly not be getting one through discovery or vitality!
0 replies
53 months ago
Great business and service
Efficient. Friendly. Manages furniture with care. Have had some horror experience with previous removal companies and damaged furniture. But will definitely use Legend Removals again. Was able to entrust them with a special move which they handled quickly and with great care. Thanks team. It was a pleasure working with you every step of the way.
53 replies
71 months ago
Illiterate Drivers? Must Be.
Drivers cannot read. Delivery instruction on EVERY parcel in lock down says - "Please do not hoot at the gate" and then has my cell number. Not one single driver has bothered with this. It's just easier laying on the horn till someone comes to the gate. Why add a special delivery instruction. Delivery companies just ignore this anyway.
105 replies
72 months ago
Awesome Services
Thank you Sandy and Canvas Print Co. for a wonderfully professional and efficient service. We are so happy with the quality of our canvas prints for our baby girl's nursery and was absolutely surprised with the speed at which they arrived. What a smooth and pleasant process. Will definitely be using your business again.
0 replies
72 months ago
Rude drivers who disregard instructions
After a few deliveries during lockdown, I will going forward make sure to ask organisations which delivery company they make use of to avoid any of the fastway drivers anywhere near my property. Your drivers are rude and have a COMPLETE disregard for any delivery instructions clearly marked on the parcel and delivery form. The delivery this morning was my absolute last strike as the driver parked right up against my gate, I could barely open it and then LAY on the hooter despite instructions to call me. This was the 3rd such incident in a month. I can find products elsewhere delivered by better organisations.
0 replies
Review Distribution
5 Star
2 (8%)
4 Star
1 (4%)
3 Star
0 (0%)
2 Star
2 (8%)
1 Star
20 (80%)