poor service

Really disappointed in the customer service. I have purchased through them before and that occasion I received exactly what I ordered as I ordered it. On the second occasion, July 30, when ordering through the 4me website which falls under them I ordered 2 books, one I received in good order, the second while the write Publication was not the cover as advertised on the website which is the one I sought. I contacted them telephonically and was able to get the magazine collected and after some back and forth informed that I'd receive the correct cover once they'd received it. I have called back multiple times but either get referred to another number which almost never answers or get told someone will contact me which never happens. This magazine wasn't cheap, and I really was looking forward to having it but the failure to be updated or be kept up to date with the progress and inability to track any progress, and poor customer service has really let me down. I love that they have access to so many publications and so many magazines we can't get here locally, even so long after original publication and release but its disappointing that the service they provide is so unreliable or consistant.