Shame on you On The Dot! Magazines please find an alternative.

Is there a possibility of getting hold of the Chief in charge of On The Dot. I used to receive excellent service from them years ago but currently that is not the case. This is ridiculous! They are the reason people will not buy magazines anymore & it seems as if they are very proud of their service levels as there is absolutely no way one can get hold of a human being from the start. It is just ticket number upon ticket number & no one following up on those ticket numbers! Perhaps Magazines should get together to find an alternative as On The Dot is doing more harm than anything else.