1 reviews | Active since Member
I had a horrible experience at this restaurant yesterday. They do not even deserve the 1 star which I have given them. It was my birthday and they spoiled the entire event. My daughter, who lives in Potchefstroom, made special arrangements with Jade, the Manager. Flowers were pre-delivered to the restaurant and was supposed to be given to me as a surprise (all arranged by my daughter). I arrived there and they refused to give me a table outside. Two tables were open. It is a non reserve area, so nobody could reserve them. I asked if I may sit close to a window then (on the inside of the restaurant). There were at least 4 tables open. Their reply: "no, they are reserved". But NO reservation signs!! At the end of this ordeal, they propped me into a corner at two tables which were moved together. Not prepared with cutlery, etc. And the Manager, Jade then later said to me that this table was reserved for me. All a lie. This was supposed to be a special dinner for me on my birthday. My daughter made so many phone calls to arrange everything perfectly. And they FAILED us HORRIBLY. On the rocks was one of my most favourite restaurants in the past, but after today, I will never support them again. Terrible service.I will not recommend this restaurant to anybody.