Charging call out fee for the same job that have failed to get right in 8 months

I can not stand this company anymore and have decided not to deal with them directly anymore. I'm headed for the small claims court now. I have wasted almost R7000 and my fridge is still not working. Then they have the audacity to tell me to pay callout fee for the same job. In 8 months they have returned more than 3 times and I recount my warranty from the last time they touched/worked on the fridge. So I refused to pay warranty and they refuse to come. Last time they came was a week ago. That's when they wanted me to pay the callout and I refused. Today I called them to say from last week till now the fridge is no longer working. Cecila told me because I refused to pay the callout fee last week, they will not be coming to look at it. So today as I type this I'm in a queue at the small claims court in palmridge. I'm fed up. Guys please take them to task. Samsung I have phoned many times to have these guys removed from their database but nothing is being done. Maybe I should take Samsung on for recommending such bad service!