****!!!! This Company is *****...Stay Away

I reported my washing machine to Ornalds Electrical. My husband and I were informed that a technician would be sent to our home for diagnosis and further steps, for which we were charged R750. After that we received an invoice and paid

They commenced with the repairs in June 2024, later they came to collect the machine from our home for repairs.

This month marks 5 months of waiting, I received a call to say the washing machine is not repaired as yet because the previous mechanic tempered with the machine However, instead of taking responsibility the technician "Ornald" informed me that I needed to purchase more parts for the washing machine. I told him that i already paid them R4 000 therefore cannot pay anymore cent because i might as well purchase a new machine as i have previously requested. After 2 months of failed repairs i was very specific " return my machine and refund my money"

The technician further went on to say that he would not apologise for keeping the machine this long and would not issue a refund. Instead they will return the machine which is still non functional if i refuse to pay for more parts. Then i still asked for refund and my nonfunctional machine

Then at a later stage Cecelia sent a message to say that the washing machine has been fully repaired yet requires and extra R1445 for parts installed on the machine. The games this company play is insane. Disgusting...

As a result of this ordeal, I have been spending over R1000 every month on laundry services. This has caused significant financial distress for me.

There is no one for escalation purposes, Only Cecelia who is the heart of the ****. I told her i wont pay 5500 for machine repairs and she insists that i must pay to get my machine back.

I even went to an extent of negotiating payment arrangement with them seeing that they refuse to meet me half way. Ready to take the next step to expose these ********s.......