EM
Esther M
Active since Feb 2014
6
Reviews
0
Industries
Reviews
6 reviews16 months ago
Rain is the worst network provider in South Africa.
I was with Rain for 10 years, I requested them to change my debit order date which never happened. 5 months into my request i was left with no network from the 25th to the 1st. I sent emails, Phone Calls and no one was willing to assist. I eventually decided to request for a cancellation. Rain did not cancell my contract, I was sent a bill every month irrespective of wherether i had internet or not and really got sick n tired to paying. I was later advised by customer care to cancell my month to month contract online which i did and kept proof of cancellation knowing very well that Rain does not allow me to cancell. My sim was scheduled for a cancellation and paid a cancellation fee. little did i know that i did not end there, Now i have no internet however Rain stil bills me and calls me to pay for Internet i do not have. Its been two months without internet but rain bills me and have the audacity to request payment
336 replies
19 months ago
****!!!! This Company is *****...Stay Away
I reported my washing machine to Ornalds Electrical. My husband and I were informed that a technician would be sent to our home for diagnosis and further steps, for which we were charged R750. After that we received an invoice and paid They commenced with the repairs in June 2024, later they came to collect the machine from our home for repairs. This month marks 5 months of waiting, I received a call to say the washing machine is not repaired as yet because the previous mechanic tempered with the machine However, instead of taking responsibility the technician "Ornald" informed me that I needed to purchase more parts for the washing machine. I told him that i already paid them R4 000 therefore cannot pay anymore cent because i might as well purchase a new machine as i have previously requested. After 2 months of failed repairs i was very specific " return my machine and refund my money" The technician further went on to say that he would not apologise for keeping the machine this long and would not issue a refund. Instead they will return the machine which is still non functional if i refuse to pay for more parts. Then i still asked for refund and my nonfunctional machine Then at a later stage Cecelia sent a message to say that the washing machine has been fully repaired yet requires and extra R1445 for parts installed on the machine. The games this company play is insane. Disgusting... As a result of this ordeal, I have been spending over R1000 every month on laundry services. This has caused significant financial distress for me. There is no one for escalation purposes, Only Cecelia who is the heart of the ****. I told her i wont pay 5500 for machine repairs and she insists that i must pay to get my machine back. I even went to an extent of negotiating payment arrangement with them seeing that they refuse to meet me half way. Ready to take the next step to expose these ********s.......
0 replies
19 months ago
Disappointed In Samsung Repairs
As a loyal customer and a big fan of the brand, I reported my washing machine to the Samsung Germiston-Gauteng branch for repairs. My husband and I were informed that a technician would be sent to our home for diagnosis and further steps, for which we were charged R750. After that we received an invoice and paid To our dismay, we found out later that the technician was from Ornalds Electrical and General Dealer, whom we were told is an accredited supplier for Samsung. Samsung refered these people to us. After that we received an invoice and paid The commenced with the repairs in March 2024, later they came to collect the machine from our home for repairs. Yesterday marks 7 months of waiting, I received a call to say the washing machine is not repaired as yet because the previous mechanic tempered with the machine.They However, instead of taking responsibility the technician "Ornald" informed me that I needed to purchase more parts for the washing machine. I told him that i already paid them R4 000 therefore cannot pay anymore cent because i might as well purchase a new machine as i have previously requested. 2 months of failed repairs i was very specific " return my machine and refund my money" The technician further went on to say that he would not apologise for keeping the machine this long and would not issue a refund. Instead they will return the machine which is still non functional As a result of this ordeal, I have been spending over R1000 every month on laundry services. This has caused significant financial distress for me. I further went to investigate these people and saw on HelloPeter that this is a norm. I urge Samsung to intervene in this matter as I approached your repair services in good faith. I hope to receive prompt action from your team to resolve this situation at the earliest.
106 replies
78 months ago
Renault committing Fraud to cover their back. Be Very Careful when taking your car to Renault
n the 27th November 2019, I took my car for service at Bidvest McCarthy Renault Germiston,went to collect my car and the first thing I noticed was the scratched on it. I went to look for the manager(Pauline) and raised my concerns about the scratches on my car and she nicely agreed that she will get someone to fix those scratches as she has no idea what had happened to the car. As I sat into the car, to my surprise there was suddenly a long line across my view as the windscreen was cracked, I went to tell her yet again, she came and had a look at the windscreen and she informed me that no one reported it and she will do her investigations She and a colleague said to me that it is the heat that caused it. They further offered me money to pay access to claim from my insurance company and I refused. Because this is not my fault and someone needs to be held accountable I also asked for the inspection sheet which clearly indicated that there is no Chip or Crack on my windscreen, please bear in mind that my windscreen is new. I asked for a camera footage and I was informed that the camera’s do not work The next day, ,28 November I took my car to Renault first thing in the morning, the manager took it in and She then later called me to say that they have polished my car, the scratches are now gone and disappeared but unfortunately, they are unable to fix my windscreen as it was caused by the heat and a chip. To my surprise yet again, there was no chip when we both looked at the windscreen The fact that they offered to clear/polish the scratches and offer pay for my access is a clear indication that they know they are at fault. The driver delivered my car at a later that day and it suddenly had a chip which you can see that someone drilled it to open, for the past 2 days there was no chip. Remember the reason why we requested a windscreen specialist was that We were all puzzled as to what caused the crack on the windscreen. Myself and the manager went to look at the windscreen and there was no chip, the inspection sheet also stated that there is no chip. Renault decided to FRAUD the situation. This is a very serious offence I asked for proof of an investigation report from the windscreen specialist and what was given to me was an email with someone else's registration number as a subject . Very concerning... This is proof that Renault did not conduct an investigation instead they issued me with fraudulent documents trying to cover their acts I have been trying to get answers, To Date i have received any communication from them. Sies
0 replies
85 months ago
Standard Bank Insurance says i am not eligible for any original car parts , only Fake parts will be approved for all claims . Be very careful South Africa
On the 04 February 2019, i called standard bank to lodge claim for my damaged windscreen About two weeks later, Employees from Auto boys came through for a replacement, only to find they came with a fake windscreen, to my surprise i called standard bank to enquire and i was informed that i am not eligible for an original Renault windscreen I asked why not? and the consultant just told me that my claim is declined and they can only offer me an alternative windscreen and not an original Renault, even if my car required parts to be changed,i will not get original parts......Well i asked questions and that i what i was told I then requested a letter from the bank, stating reasons why the insurance cannot replace my windscreen with an original windscreen, i always get false promises from the complains department stating that i will get the letter within a day or two. . Going on months and no one from standard bank is willing to give me a call and send me a letter telling me the reason why am i not eligible for an original windscreen I am driving around a car that has a badly cracked windscreen because 2 months later, it got worse. I always ran from traffic officer because i might get a fine for it, not only that i now blocking my view and my life is now at risk because of this bank I have spent so much money calling standard bank, they always put me on hold for 20 min , and the consultant never resolves my query. They are the worst insurance anyone can ever join. South Africans please note that standard bank insurance stated that they will never issue me with car original parts, Even if i were to get into a car accident, they will not replace with any original parts Or maybe original parts are due to some people and not some of us Kea Mokokwe **********
56 replies
123 months ago
Standard Bank Messing Up My Life
I applied for a loan last year and authorised standard bank to debit my account as per the norm. Standard Bank failed to debit my account and I raised it with the bank. I was informed that this is a systems error and it has been attended to, going forward the debit order will resume<br> <br> That never happed and I lodged a formal complaint and started getting calls from Consultants which i told my concerns to and they told me that the system is now updated<br> <br> I received various calls from rude standard bank consultants informing me that my account is in arrears and asking why did I fail to monitor my account<br> <br> I further went to Standard Bank Carnival Mall and The Bank Manager( Ms. Wellimie Botha) did not even bother to listen to my complaint , she referred me to the same consultant that put me into this mess, whom I have seen 3 times with the same complaint and did nothing to help me<br> <br> Due to this my application for a vehicle loan were declined and I ended getting a high interest rate on my current car as I have a bad credit score. Standard Bank has really messed up my life and I hate the fact that I have tried several times to reach out for help and no one seems to be assisting me
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)