Oncallsa. Guaranteed to disappoint!!

Don't know why I am bothering to write this, as Oncallsa don't care enough to reply to any reviews on here. But if this saves someone else from making the same HUGE mistake that I made, and prevents people from ever supporting them again, then it's worth it. Their guarantee is not worth the paper it's written on. Vinson Moore who is their GM, is a smooth talking pretty boy that will turn around and give you the biggest kick to the gut, and leave you winded on the floor. Their acredited tilers are so bad, that you would think someone on TIK did the job. Grout gaps ranging between 6mm and 15mm wide. Sloping steps. Terribly finished off edges. Hollow and broken laid tiles. The list goes on. You would need to see it to believe it. I call to report the bad workmanship. I get told that they will send their local branch manager out WITH the installer, and they will review the damages and we will take it from their. 1 week later I get a letter giving me the finger. No visit. No call. No apology. They fired the tiler Wayne Lita, (an admission of guilt?) and I am down a little over R15k and utterly gobsmacked at the way this has been handled. I either have to suck it up and pay someone else to redon the job, (oh, did I mention that they said I could use one of their guys to rectify the job at my own cost?!?!) or live with this pathetic job and carry on with my life. Do yourself the favour, DON'T EVER use Oncallsa for ANY home improvement. And don't buy from CTM as they refer people to these clowns.