One call locksmiths

Quick to respond with their R295 call out fee, guy arrives very quickly, less than 60seconds pulls the broken lock out with a plier and immediately says that will cost R2100(no new lock, door left with a lock gap), the job and cost wasn’t discussed prior, felt like absolute *******. He wouldn’t leave our premises until payment is done. Number that the locksmith was booked through takes no responsibility saying they are only the call centre and don’t invoice but they were quick to say they charge a R295 call out fee to begin with. Always know how much they will charge you before they come out to you.