OE
One Energy
Claimed Business
OE
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nashee S
1 reviews | Active since Jan 2020
28 Feb 2023, 09:25
ONE ENERGY SOLOR SOLUTIONS BEAWARE THEY DONT DELIVER BUT WANT PAYMENT
Beaware they have no clue how to tender for businesss and just do what they think you need and demand payment. bad very bad stay away from them
Helpful (0)
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Patricia E
1 reviews | Active since Jan 2020
15 Jul 2019, 06:43
Complaint
The customer service leaves a lot to be desired. We have been with then for about 6 years without problems and now when the geyser is not heating up we are left since Friday 12th July 2019 without hot water. We called the landline on the sticker - not answering, the cell phone we are told the guy is no longer in the business, third number also a cell phone discontinued. We ring up one energy to be told that they are busy until end August 2019 with installations. So what in the name of One Energy do we do for hot water until end August when it is most probably a simple little part that needs renewing. I know other people have to wash in cold water but after paying out for their system old customers should get some priority. Problem with companies these days are that they have forgotten courtesy and customer services. We are 70 years old and get told that we must not get cold so washing in cold water is good for us so One Energy thinks.
Helpful (0)
|Replies (0)PE
Patricia E
1 reviews | Active since Jan 2020
15 Jul 2019, 06:43
Complaint
The customer service leaves a lot to be desired. We have been with then for about 6 years without problems and now when the geyser is not heating up we are left since Friday 12th July 2019 without hot water. We called the landline on the sticker - not answering, the cell phone we are told the guy is no longer in the business, third number also a cell phone discontinued. We ring up one energy to be told that they are busy until end August 2019 with installations. So what in the name of One Energy do we do for hot water until end August when it is most probably a simple little part that needs renewing. I know other people have to wash in cold water but after paying out for their system old customers should get some priority. Problem with companies these days are that they have forgotten courtesy and customer services. We are 70 years old and get told that we must not get cold so washing in cold water is good for us so One Energy thinks.
0
Replies (0)mR
martin R
1 reviews | Active since Jan 2020
2 Jul 2018, 18:46
Watch out ONE ENERGY or Maybe NO ENergy
Poor communication, does not give what the rep said it would, cannot be contacted easily, does not return calls. No proper statement in relation to main supplier statements , watch out they do not add up????
Helpful (0)
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martin R
1 reviews | Active since Jan 2020
2 Jul 2018, 18:46
Watch out ONE ENERGY or Maybe NO ENergy
Poor communication, does not give what the rep said it would, cannot be contacted easily, does not return calls. No proper statement in relation to main supplier statements , watch out they do not add up????
0
Replies (0)TM
Tanya M
1 reviews | Active since Jan 2020
21 Feb 2018, 06:35
Brilliant Service! These guys are professional, and really went the extra mile
It is seldom that you come across a company that stands out with service and after sales service like this. From the first call it has only been a pleasure dealing with One Energy. They arrived on time, price was better than anybody else, the work was done professionally and with the best possible advice. They even refunded me for the parts quoted and not used. I wish more companies can do business like this. Thank you!!
Helpful (0)
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Tanya M
1 reviews | Active since Jan 2020
21 Feb 2018, 06:35
Brilliant Service! These guys are professional, and really went the extra mile
It is seldom that you come across a company that stands out with service and after sales service like this. From the first call it has only been a pleasure dealing with One Energy. They arrived on time, price was better than anybody else, the work was done professionally and with the best possible advice. They even refunded me for the parts quoted and not used. I wish more companies can do business like this. Thank you!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Jul 2017, 14:19
Look Out and Beware of ONE ENERGY (PTY) LTD.
<p>Please be Aware to buy a ONE ENERGY Franchise as this was my and many orther Franchisees Biggest nightmare as they Cant gave any Footprint as they Promise with there Adverti*****t and there weekly Co****.</p> <p>They Promise to gave you good and Agurated Advise what is true and they put you on there Email System and CRM System and gave you maybe Clothes and Banders and Pamfletts and there you go.</p> <p>For this you must Pay them R120K + RR3400K per month and a Royalty Fee from your Sales.</p> <p>They will never visit your Shop or meet you on a Show or Feast or help you to Corfirm your Retail or Trade Customer there for they to Busy dont know with what except to count there money.</p> <p>They told you that they will Promote you on Face Book and There Blog but that never Happined. They Demand you to work threw them as they will deal with the suppleiers but to get answers you can forget rather speak with the suppleiers they will help you solved problems not ONE ENERGY. The one day is this a suppleier and so good and then all of a suddon they of the suppleier list with out any reasons. NO NO for Any ONE ENERGY comitment Please Beware they are a Scam Not a Investment FOR ALL REASONS.</p> <p>I Start my own Company in North West 9 August 2000 and with Praise to The Lord I Servived all the Up and Downs. From 2013 things was starting to get touhgt threw the Droughts and in 2014 I decided to start sell Solar Products as it is our Future to go Green. Well I did sel some Products but my Customers did get more intense and Business did slow more down Customers are more in Arest and money turnover is a big problem for all of us Land Farming Areas Free State,North West Northen Cape. Our hole Economic have a Downfall.</p> <p>Well in 2016 I was confinsed buy my Cousin and he let me join him in his training week at Pretoria by One Energy to get more Footprint in the Green Industry. Well I was overwhelmed by there Proposal and after a week I was sure that this will gave me a bigger foot in the door with Solar Business.My Cousin buy in the Cape some Areas and me in Free State Norh West and Northen Cape.</p> <p>Well as a ONE ENERGY Franchisee I was Expect that they will Help to gave That Footprint in that Areas But No No they take Money you must do your own thing and Protect There Name thats How it Works so Please be Aware you will only PAID FOR NOTHING.</p> <p>They are convinced that they have a footprint like Kentucky and Mc Donalds and plenty more good Busineses but Truly this is not nearby a Patch of any kind Because ONE ENERGY are a Scam and there Promises are Worth Nothing at All.</p> <p>I know there are many unhappy Franchisees because One Energy gave no Support what so ever for any out side Franchisee Except and Maybe the Gauteng Franchisees. They dont kept there comitments and they never will visit your site and help you to get your business in shape so they only out to get money for there skimming but if it will worked in your area thats a Big No They Dont Care.Please be Advised You dont get nothing for your Money as Serviced and if you want your Money back you must wait for there Lawyer to deal with you and like my own Exspearance and Few Orther are we still in the Dark but I Know The Lord wil help me to get my Money Back From This SCAM ONE ENERGY (PTY) LTD</p> <p>PLEASE BE AWARE DONT BUY THERE PRODUCTS BUY IT DIRECT FROM PLENTY ORTHER SUPPLEIERS WHAT CAN GAVE YOU SERVICED AND BACK UP.</p> <p>My Exspearance with One Energy as a Franchisee is that what you buy for R120K and what you get for that amount Money is a Disaster. I bought on 19 April 2016 the Franchise of serton Areas allthough they stil advertise the same Areas.They Promise that they will help you to build the Business but they realy did do nothing at all from there side as you must do all your own advertisment and Customer Complains.They have a monthly fee from R3400K and they take also a Royalty fee from your sales. Well I paid R100K+ but they only gave me 500 Business cards 2 One Energy Flags and a Bander of 1 Energy. In Oktober i visit the Head Office of One Energy and meet with Mark Wilouhby and Wian Flynn and told them that I dont get any back up from them and I did some Shows and Feast for Promotion and also do some Querys from before customers from same areas and it cost money to solve there problems and to do Promotion so why must we paid the Franchise Fee and what is it for. So Mark say with his head down well they have there costs. Well they have there cost and our Franchises didnt have any Costs. Iwas on there System till 16 Februarie 2017 then i Find They blocked me on One Energy mails and out of all there Promises and then i tell them that i want my Money back so i can go Forward because they did nothing to gave my business a inpact what i have from 2000 and my customers are in a drought setsuation as they will only start do business as The Lord gave us a Good Rainfall Season and Bussiness will Pick up Slowly but truly.</p> <p>The orther conserned is One Energy did Sell 60 of These Franchises and did take the peoples money and after time the Franchisee sees that he dont get no effort from them and then step down and they dont wanna paid your money back. So as my accounting is write as there System they have only 30 Franchsees and from all that Franchisees is the only ones who is Happy is the ones in Gauteng next to head Office. This Mark & Wian promise that they will come and help you and advise you with Support well, and that stay in Pretoria and they never go out furher to see and help you. They never open a Vissible Blog to Advertise there companys and never met any of there Promises and as they Suppose to keep big Suppleiers Happy they failed to do so because my Exspearance is that Apollo Gap Tesla and many orthers are Laughting for them and still grow in business because One Energy Wants Money for there own Pocketts and not Royal to there Franchisees as they Promise. If you send them mail you lucky to get a answer because they to busy counting there stolen money from the poor.</p> <p>Hope you Find this Intresting and STAY AWAY FROM ONE ENERGY PTY LTD That are a BAD OPSION TO BUY A FRANCHISE. DO You Self a Faver and BUY PV From TESLA and Snyder by any Solar Solutions and put it up in your home and save Money from your Eskom Bill and you do much more better as to Invest in ONE ENERGY............PLEASE BEWARE.. May The Lord Blessed You.</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Jul 2017, 14:19
Look Out and Beware of ONE ENERGY (PTY) LTD.
<p>Please be Aware to buy a ONE ENERGY Franchise as this was my and many orther Franchisees Biggest nightmare as they Cant gave any Footprint as they Promise with there Adverti*****t and there weekly Co****.</p> <p>They Promise to gave you good and Agurated Advise what is true and they put you on there Email System and CRM System and gave you maybe Clothes and Banders and Pamfletts and there you go.</p> <p>For this you must Pay them R120K + RR3400K per month and a Royalty Fee from your Sales.</p> <p>They will never visit your Shop or meet you on a Show or Feast or help you to Corfirm your Retail or Trade Customer there for they to Busy dont know with what except to count there money.</p> <p>They told you that they will Promote you on Face Book and There Blog but that never Happined. They Demand you to work threw them as they will deal with the suppleiers but to get answers you can forget rather speak with the suppleiers they will help you solved problems not ONE ENERGY. The one day is this a suppleier and so good and then all of a suddon they of the suppleier list with out any reasons. NO NO for Any ONE ENERGY comitment Please Beware they are a Scam Not a Investment FOR ALL REASONS.</p> <p>I Start my own Company in North West 9 August 2000 and with Praise to The Lord I Servived all the Up and Downs. From 2013 things was starting to get touhgt threw the Droughts and in 2014 I decided to start sell Solar Products as it is our Future to go Green. Well I did sel some Products but my Customers did get more intense and Business did slow more down Customers are more in Arest and money turnover is a big problem for all of us Land Farming Areas Free State,North West Northen Cape. Our hole Economic have a Downfall.</p> <p>Well in 2016 I was confinsed buy my Cousin and he let me join him in his training week at Pretoria by One Energy to get more Footprint in the Green Industry. Well I was overwhelmed by there Proposal and after a week I was sure that this will gave me a bigger foot in the door with Solar Business.My Cousin buy in the Cape some Areas and me in Free State Norh West and Northen Cape.</p> <p>Well as a ONE ENERGY Franchisee I was Expect that they will Help to gave That Footprint in that Areas But No No they take Money you must do your own thing and Protect There Name thats How it Works so Please be Aware you will only PAID FOR NOTHING.</p> <p>They are convinced that they have a footprint like Kentucky and Mc Donalds and plenty more good Busineses but Truly this is not nearby a Patch of any kind Because ONE ENERGY are a Scam and there Promises are Worth Nothing at All.</p> <p>I know there are many unhappy Franchisees because One Energy gave no Support what so ever for any out side Franchisee Except and Maybe the Gauteng Franchisees. They dont kept there comitments and they never will visit your site and help you to get your business in shape so they only out to get money for there skimming but if it will worked in your area thats a Big No They Dont Care.Please be Advised You dont get nothing for your Money as Serviced and if you want your Money back you must wait for there Lawyer to deal with you and like my own Exspearance and Few Orther are we still in the Dark but I Know The Lord wil help me to get my Money Back From This SCAM ONE ENERGY (PTY) LTD</p> <p>PLEASE BE AWARE DONT BUY THERE PRODUCTS BUY IT DIRECT FROM PLENTY ORTHER SUPPLEIERS WHAT CAN GAVE YOU SERVICED AND BACK UP.</p> <p>My Exspearance with One Energy as a Franchisee is that what you buy for R120K and what you get for that amount Money is a Disaster. I bought on 19 April 2016 the Franchise of serton Areas allthough they stil advertise the same Areas.They Promise that they will help you to build the Business but they realy did do nothing at all from there side as you must do all your own advertisment and Customer Complains.They have a monthly fee from R3400K and they take also a Royalty fee from your sales. Well I paid R100K+ but they only gave me 500 Business cards 2 One Energy Flags and a Bander of 1 Energy. In Oktober i visit the Head Office of One Energy and meet with Mark Wilouhby and Wian Flynn and told them that I dont get any back up from them and I did some Shows and Feast for Promotion and also do some Querys from before customers from same areas and it cost money to solve there problems and to do Promotion so why must we paid the Franchise Fee and what is it for. So Mark say with his head down well they have there costs. Well they have there cost and our Franchises didnt have any Costs. Iwas on there System till 16 Februarie 2017 then i Find They blocked me on One Energy mails and out of all there Promises and then i tell them that i want my Money back so i can go Forward because they did nothing to gave my business a inpact what i have from 2000 and my customers are in a drought setsuation as they will only start do business as The Lord gave us a Good Rainfall Season and Bussiness will Pick up Slowly but truly.</p> <p>The orther conserned is One Energy did Sell 60 of These Franchises and did take the peoples money and after time the Franchisee sees that he dont get no effort from them and then step down and they dont wanna paid your money back. So as my accounting is write as there System they have only 30 Franchsees and from all that Franchisees is the only ones who is Happy is the ones in Gauteng next to head Office. This Mark & Wian promise that they will come and help you and advise you with Support well, and that stay in Pretoria and they never go out furher to see and help you. They never open a Vissible Blog to Advertise there companys and never met any of there Promises and as they Suppose to keep big Suppleiers Happy they failed to do so because my Exspearance is that Apollo Gap Tesla and many orthers are Laughting for them and still grow in business because One Energy Wants Money for there own Pocketts and not Royal to there Franchisees as they Promise. If you send them mail you lucky to get a answer because they to busy counting there stolen money from the poor.</p> <p>Hope you Find this Intresting and STAY AWAY FROM ONE ENERGY PTY LTD That are a BAD OPSION TO BUY A FRANCHISE. DO You Self a Faver and BUY PV From TESLA and Snyder by any Solar Solutions and put it up in your home and save Money from your Eskom Bill and you do much more better as to Invest in ONE ENERGY............PLEASE BEWARE.. May The Lord Blessed You.</p>
0
Replies (0)SR
SOS R
1 reviews | Active since Jan 2020
6 Dec 2016, 05:12
No after sale service
<p>It is now almost two weeks that I have been having an issue with one of the geyser air valves that is faulty and must be replaced, installation was done almost a year ago and it was confirmed to the installer that this unit was covered for the year but now no word from them ever since, not sure if they are buying time so that we can move past the 11th or if this is generally how they work, this is SHOCKING! </p>
Helpful (0)
|Replies (0)SR
SOS R
1 reviews | Active since Jan 2020
6 Dec 2016, 05:12
No after sale service
<p>It is now almost two weeks that I have been having an issue with one of the geyser air valves that is faulty and must be replaced, installation was done almost a year ago and it was confirmed to the installer that this unit was covered for the year but now no word from them ever since, not sure if they are buying time so that we can move past the 11th or if this is generally how they work, this is SHOCKING! </p>
0
Replies (0)HC
Hannes C
1 reviews | Active since Jan 2020
26 Jul 2016, 06:53
Excellent service
<p>I have an ITS heat pump installed by One Energy and the unit was due for a service. I phoned Ken Johnstone and scheduled the service. Peter Shenje arrived at the scheduled date and time and what a joy to see a person working with passion as well as knowing the product. He completely stripped the heat pump assembly and spent more than 2 hours on the servcie call out. He left me basically with a brand new heat pump. Thanks Peter and One Energy. </p>
Helpful (0)
|Replies (0)HC
Hannes C
1 reviews | Active since Jan 2020
26 Jul 2016, 06:53
Excellent service
<p>I have an ITS heat pump installed by One Energy and the unit was due for a service. I phoned Ken Johnstone and scheduled the service. Peter Shenje arrived at the scheduled date and time and what a joy to see a person working with passion as well as knowing the product. He completely stripped the heat pump assembly and spent more than 2 hours on the servcie call out. He left me basically with a brand new heat pump. Thanks Peter and One Energy. </p>
0
Replies (0)