PE
Patricia E
Active since Mar 2013
34
Reviews
0
Industries
Reviews
34 reviews19 months ago
Chat service unsatisfactory
I have been on this chat for ages and being transferred to four people with still no answer. I pay for a subscription online, get a OTP accept it on the app and get a payment successful message only to find that it is rejected or you get this weird chat emoji that you have to contact them. This chat service is a joke. My life is ebbing away waiting for their texts.
53 replies
22 months ago
Card declined for no reason then blocked
I am trying to purchase a mattress and my cards are constantly declined then you get a message asking if you are making the transaction with the details listed. You click to state it is you and get a message stating that you must wait three minutes and complete the transaction. Guess what declined again. Now have to contact the ***** division. A simple purchase causing so much hassle - unbelievable
53 replies
22 months ago
Handmade shoes
I ordered hand made shoes and boots. I have had to send them back three times as they are still not made correctly. Not satisfied with the service. There is a lady who is keeping in touch but before the comment was not amusing in the least.
0 replies
34 months ago
Order cannot be placed without a phone banking app.
I placed an order and tried to pay by eft only to be told by the office that if I do not use the phone app for the bank, I cannot pay. I then loaded credit card details and clicks refused the payment as well. I have checked the details and also I paid the amount on the order to ensure there were funds only to find I had overpaid my credit so there was what I can use plus extra so there is no reason why the payment was rejected whilst ordering. I was told to reorder as they cleared my order, this I did to no avail, again the same result. How on earth do I pay for my order which is over 2k . I would like a response today please and not from a clerk but from a manager or director as the clerical staff have no idea how to deal with this.
0 replies
35 months ago
Clicks online wants private banking on phone or no payment can be made.
Every time I try to order online there is a problem trying to pay. Today I get told if I do not add my banking app to my phone I cannot pay. I do not use my phone for banking. I use my computer. This is quite crazy. Each time I am given a different answer, then they clear the basket and we start entering products again only to find the same thing again. I think I will find an alternate source to purchase my goods. Online we can order items with 120 softgels but instore the max is 60 which makes it rather expensive. Mind is made up - no more purchases from Clicks.
0 replies
41 months ago
Credit card reinstatement not allowed
We have numerous accounts at Capitec Bank. We were scammed and told not to use our credit card at the time but nevertheless Capitec allowed the scammers to continue using the card on hire services around the world etc. When I queried this I was told they can only help if I paid the bill for the scammers and then they can close the account to prevent further transactions. So I paid for the scammers use of my credit card. Now after the fraud has been settled I apply for the reinstatement of my credit card but am declined as I need a letter to prove my pension earnings. As my pension comes from the UK I need to get a letter to say how much and when my pension will come in. I can confirm every 28 days but do not get a monthly letter or anything else. However the bank can see the pensionsalary on my account for the past year so now they query it. It was their fault in the first place that the card had to be stopped. They said but you got a letter last time you applied and received a credit card to which I replied yes and that was because I was working at the time but now I have retired so cannot get a salary letter. Just lately Capitec bank's service has gone downhill. We were told by ZAMO that she would be sending in a letter of complaint and forward a copy on to me. This has never arrived. We expect the moment we walked out the door she threw the note containing my details in the waste bin. Her words were that if she rang the credit card department they would just say they need the letter and no assistance would be give due to the circumstances involved. I will never recommend Capitec Bank to anyone else especially pensioners as the treatment is bad despite having a number of investment accounts with them.
132 replies
41 months ago
Bad service from FNB agents
I have been a customer of FNB since approximately 2004 and have had no problems until now. When FNB started charging a fortune in fees despite being a pensioner I decided to open an account with an alternate bank to do daily transactions. Eventually FNB changed my account to reduce banking fees and I then placed a large sum of money into the account. We applied for a credit card and was told we have a good credit score but as there were irregular payments into the account we must come back in three months and we should be alright for the card if we deposit a regular amount for the next three months. This we arranged to do and a certain figure is deposited each month by DDR. Now that the three months are up and regular deposits are being made we went back to FNB Lakeside Mall where we again applied but we saw another FNB agent and she said our credit score is not good and we do not qualify. We have not done anything to change the credit score and when checked there is nothing wrong with it. We have done exactly as requested and now are told this and to try again in six months. It appears that as pensioners with a large sum of money in the bank with further regular deposits being made we are still unable to access a credit card. It seems that if you obey the requests it makes no difference. You are damned if you do and damned if you don't. Where are the caring banks as stated in their advertising? They do not exist, false advertising.
60 replies
45 months ago
Fraud and little assistance
I have initiated a fraud case on 1 June 2022 and a new fraud on my credit card on23/7/2022. I also phoned for advice on investments becoming available at midnight 23/7/2022 which I want to prevent the scamsters from stealing as well. I have had no feedback on the first fraud despite it being escalated and I am told they will call me the following day (now weeks ago) and when I went to the bank this morning two helpful ladies Zamo and Trish were unable to make transfers on my account to another bank or account as they were offline so i asked what to do. I was advised to try and trf the money but without the credit limit it will not be possible and the branch is closed on Sunday so I was referred to go to branch 12 to arrange trf. I phoned fraud division and asked for assistance and was told that they would cancel all internet and cell phone access and my card to prevent scamsters from drawing the money before I reach the bank in the morning and they will then activate my card after I pay a fee again and then they can transfer my funds. I am going to give an affidavit to SAPS again that I am not allowed as owner of my credit card to transact online yet the bank can allow fraudsters to make international purchases on my card and then the bank wants to charge me R80 per dispute. Capitec allowed these international purchases but want me to pay to have it disputed. The branch said once I pay they will just file it away and say that they cannot prove it was not myself or my husband or dogs who used the card. Once again I pay Capitec for something not my fault. I confirmed on two occasions with the bank if my card is ok and on both occasions was told that there is no need for concern. The card was safe. Famous last words. Now I have to pay again for a new card. My faith in Capitec bank is now non-existent and I have to find an alternate bank to invest my money.
134 replies
46 months ago
Vehicle write off but still claiming subs
The vehicle was written off on the 31st of May 2022. Tracker were notified and had to provide the trip log. Tracker is still deducting premiums despite being notified by the driver that the vehicle is no more and is a write off. Why are they not cancelling the direct debit and refunding the July subscription. Take for May and June as the notice period but please enough is enough as though not havuing a vehicle is bad enough but to continue squeezing payment out of a stone is not really the done thing.
268 replies
46 months ago
No communication or too many requests for same info
Autio and General send a form to complete with all the details and information that various other consultants already have. When I send a message on the same email as a return message it is rejected so how can anyone get in touch with these people to find out why the same info is to be resent over four times. We respond to their message and then get the reply message rejected. The person dealing with the claim goes on leave and then we are bombarded with resend the pictures the forms etc.Question when you have the info why do you not get it from your departments instead of each person requesting again and again. Is this a delaying tactic. Appears to be.
134 replies
Review Distribution
5 Star
1 (2.9411764705882355%)
4 Star
1 (2.9411764705882355%)
3 Star
1 (2.9411764705882355%)
2 Star
1 (2.9411764705882355%)
1 Star
30 (88.23529411764706%)