OJ
One Juice
Unclaimed Business
OJ
AI Review Summary
Based on recent customer reviews, One Juice is experiencing severe operational failures that have left the vast majority of customers frustrated and out of pocket. Customers consistently report placing orders, paying in full, and never receiving their products. Attempts to contact the company via email, phone, WhatsApp, and social media are almost universally ignored. Multiple reviewers suspect the business may no longer be operational, yet the website continues accepting payments. Refund requests also go unanswered. Previously loyal customers note a sharp decline in service quality following a reported management change.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-86
Recommended: Unlikely
Review Distribution
1.4|14 Reviews
Jun '25 - May '26
5(7.1%)
4(0%)
3(7.1%)
2(0%)
1(85.7%)
5(7.1%)
4(0%)
3(7.1%)
2(0%)
1(85.7%)
Frequently Asked Questions About One Juice
Based on recent customer reviews, One Juice is experiencing severe operational failures that have left the vast majority of customers frustrated and out of pocket. Customers consistently report placing orders, paying in full, and never receiving their products. Attempts to contact the company via email, phone, WhatsApp, and social media are almost universally ignored. Multiple reviewers suspect the business may no longer be operational, yet the website continues accepting payments. Refund requests also go unanswered. Previously loyal customers note a sharp decline in service quality following a reported management change.
One Juice has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked One Juice across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 06:36
*******!
THIS COMPANY ARE ********S! YOU PLACE AN ORDER AND THEY DO NOT DELIVER OR RESPOND! 2 WEEKS SINCE MY ORDER WAS PLACED, NO ANSWER TO ANY OF MY EMAILS AND NEITHER OF THEIR PHONE NUMBERS WORK. I WILL BE OPENING A CASE OF THEFT AGAINST THEM WITH SAPS.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 06:36
*******!
THIS COMPANY ARE ********S! YOU PLACE AN ORDER AND THEY DO NOT DELIVER OR RESPOND! 2 WEEKS SINCE MY ORDER WAS PLACED, NO ANSWER TO ANY OF MY EMAILS AND NEITHER OF THEIR PHONE NUMBERS WORK. I WILL BE OPENING A CASE OF THEFT AGAINST THEM WITH SAPS.
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Replies (0)ZM
BR
Bhaviksha R
1 reviews | Active since Jan 2020
5 Mar 2026, 11:37
One Juice! WARNING: Possible **** – Payment Taken, No Product, No Response
I ordered and paid for a 3‑day juice cleanse from One Juice (Order #102249) on 2 March 2026 for R859.99. It has now been several days and I have not received my order. Since placing the order, I have contacted One Juice daily via all known email addresses and WhatsApp, and I have received zero response. I have also formally requested a refund, but to date there has been no acknowledgement or feedback whatsoever. What makes this even more concerning is that their store is listed as permanently closed, yet their website still indicates that pick‑up is available and is actively accepting payments. This raises serious concerns about whether the business is currently operational. I have been a frequent customer over the years, which makes this experience incredibly disappointing. The complete lack of communication is unacceptable. I am requesting an immediate refund of R859.99. If One Juice is no longer operating, their website should not be accepting payments.
Helpful (0)
|Replies (0)BR
Bhaviksha R
1 reviews | Active since Jan 2020
5 Mar 2026, 11:37
One Juice! WARNING: Possible **** – Payment Taken, No Product, No Response
I ordered and paid for a 3‑day juice cleanse from One Juice (Order #102249) on 2 March 2026 for R859.99. It has now been several days and I have not received my order. Since placing the order, I have contacted One Juice daily via all known email addresses and WhatsApp, and I have received zero response. I have also formally requested a refund, but to date there has been no acknowledgement or feedback whatsoever. What makes this even more concerning is that their store is listed as permanently closed, yet their website still indicates that pick‑up is available and is actively accepting payments. This raises serious concerns about whether the business is currently operational. I have been a frequent customer over the years, which makes this experience incredibly disappointing. The complete lack of communication is unacceptable. I am requesting an immediate refund of R859.99. If One Juice is no longer operating, their website should not be accepting payments.
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Replies (0)MB
Michelle B
1 reviews | Active since Jan 2020
2 Mar 2026, 14:14
Extremely Disappointing Service
I placed my order on 3 February and have still not received anything. I have sent multiple emails and tried calling several times, but there has been no response whatsoever. This level of communication and service is extremely disappointing. Unfortunately, based on my experience, I cannot recommend this company.
Helpful (0)
|Replies (0)MB
Michelle B
1 reviews | Active since Jan 2020
2 Mar 2026, 14:14
Extremely Disappointing Service
I placed my order on 3 February and have still not received anything. I have sent multiple emails and tried calling several times, but there has been no response whatsoever. This level of communication and service is extremely disappointing. Unfortunately, based on my experience, I cannot recommend this company.
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Replies (0)SH
Sonja H
1 reviews | Active since Jan 2020
27 Feb 2026, 03:46
****med
I ordered from them, still waiting for my order. I emailed them 2x no response. Saw on Facebook that other people experienced the sam problem, paying for orders not receiving it and no response from company
Helpful (0)
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Ninny T
1 reviews | Active since Jan 2020
20 Feb 2026, 17:51
Worst service ever, Zero communication,No response!
Ordered from One Juice before, and the order was delayed. This time its been over two weeks and there's no response to emails and their phone number is not going through. Starting to think I've been ****med. Do not waste your money. I ordered again thinking they would have improved something. However it seems to have gotten worse.
Helpful (0)
|Replies (0)NT
Ninny T
1 reviews | Active since Jan 2020
20 Feb 2026, 17:51
Worst service ever, Zero communication,No response!
Ordered from One Juice before, and the order was delayed. This time its been over two weeks and there's no response to emails and their phone number is not going through. Starting to think I've been ****med. Do not waste your money. I ordered again thinking they would have improved something. However it seems to have gotten worse.
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Replies (0)BN
Bronwyn N
1 reviews | Active since Jan 2020
16 Feb 2026, 11:57
Absolutely horrible service from one -juice utterly disappointing
I ordered and paid for my 3 day juice cleanse #102112 R708.99 on 26 January 2026. At 10th February I still did not receive my juice and contacted one juice and everyday till today have contacted them on all their known email addresses and on WhatsApp . I even requested a refund. To date I have had zero response and I still have not received my juice. I have been a frequent customer over the years and I am incredibly disappointed. My previous order was delivered late and sour and I just left it. This is not on. I want my money back asap!
Helpful (0)
|Replies (0)BN
Bronwyn N
1 reviews | Active since Jan 2020
16 Feb 2026, 11:57
Absolutely horrible service from one -juice utterly disappointing
I ordered and paid for my 3 day juice cleanse #102112 R708.99 on 26 January 2026. At 10th February I still did not receive my juice and contacted one juice and everyday till today have contacted them on all their known email addresses and on WhatsApp . I even requested a refund. To date I have had zero response and I still have not received my juice. I have been a frequent customer over the years and I am incredibly disappointed. My previous order was delivered late and sour and I just left it. This is not on. I want my money back asap!
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Replies (0)KM
Karabo M
1 reviews | Active since Jan 2020
5 Feb 2026, 13:32
LACK OF COMMUNICATION SCARY
The sketchy communication combined with the horrible reviews I am seeing is an indication that I am about to head down a disappointing road. Placed my online order on 2 Feb website says for GP deliveries it will take 2-5 days. Tried calling and the number provided on the net goes straight to voicemail. A follow up email was responded to by an automatic response saying I will be attended to within 24 working hours (with a disclaimer that if an issue is dealt with in their FAQs it will not be attended to), WhatsApp messages not being responded to. Considering that it’s day 3 today and my situation may change, I may come back with an update but it’s looking bleak for now.
Helpful (0)
|Replies (0)KM
Karabo M
1 reviews | Active since Jan 2020
5 Feb 2026, 13:32
LACK OF COMMUNICATION SCARY
The sketchy communication combined with the horrible reviews I am seeing is an indication that I am about to head down a disappointing road. Placed my online order on 2 Feb website says for GP deliveries it will take 2-5 days. Tried calling and the number provided on the net goes straight to voicemail. A follow up email was responded to by an automatic response saying I will be attended to within 24 working hours (with a disclaimer that if an issue is dealt with in their FAQs it will not be attended to), WhatsApp messages not being responded to. Considering that it’s day 3 today and my situation may change, I may come back with an update but it’s looking bleak for now.
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Replies (0)