Absolutely horrible service from one -juice utterly disappointing

I ordered and paid for my 3 day juice cleanse #102112 R708.99 on 26 January 2026. At 10th February I still did not receive my juice and contacted one juice and everyday till today have contacted them on all their known email addresses and on WhatsApp . I even requested a refund. To date I have had zero response and I still have not received my juice. I have been a frequent customer over the years and I am incredibly disappointed. My previous order was delivered late and sour and I just left it. This is not on. I want my money back asap!