Use at your own inconvenience

If I could give a negative rating, I would. What an awful awful experience! This company was appointed by the insurance on my property to fix my wooden floors. We have emails from the insurance company showing that the claim was authorised 16 days ago! They, on the other hand, have told me otherwise (I don't think they know I have the insurer's emails). If (and that's a very big if ) they complete the work by the time that they state they will, I will have been sitting with a 3 week waiting period - for a job I was told would take 3 days. In the meantime I'm incurring additional costs and inconveniences, as a consequence. Not in a million years would I use these people again.