********* Accounting Firm – Avoid at All Costs

I had an extremely disappointing experience with One Percent Accounting, and I strongly advise businesses to avoid them.

I paid R1,897.50 for VAT registration, but the service was never rendered because I chose not to proceed due to their poor communication, constant mistakes, and overall lack of professionalism. Despite doing no work, they outright refused to issue a refund, claiming it was “company policy.”

In addition to this, I experienced multiple errors in my Xero bank reconciliations, which I had to fix myself. Their high staff turnover makes the situation even worse—every time a new person is assigned to your account, there’s confusion and chaos, leading to even more mistakes.

A company that refuses to take responsibility for its errors and does not honor basic consumer rights should not be trusted with financial matters. I have escalated this to SAIT, SAICA, and the Consumer Goods & Services Ombud (CGSO) for further action.

If you are looking for a reliable and ethical accounting firm, avoid One Percent Accounting at all costs.