Poor communication / act without asking

Paid for a business registration related issue. Then I followed up with CIPC months later. Nothing received from One Percent. I then asked One Percent for a refund. Instead the accountant reapp**** to CIPC without asking me, which was a disaster as I then started receiving tax related notices. I had already moved on to start another business. I complained to One Percent and they told me the accountant had moved on, and not to worry because if you don't file a return CIPC will deregister it, so as far as they were concerned the application to CIPC didn't matter. But it did matter, as I then got harassed over this business, even after deregistration. Earlier I had other issues, such as the first accountant not responding. The later accountant at first only wanted to use bank statements and not source documents, until I told her at some point, you know there are source documents you can use such as invoices to verify accuracy. You have to then check the allocations and request revisions. Overall not the best experience. I give them 2 stars, because at least you can follow up with the overall manager if the accountants are out of line, which is not so with a smaller practice.