Disappointed

Good Day

I am utterly disappointed in the level of service that one to one has offered as a first time client. 

I was contacted by a one to one agent on the 22nd to activate the R89 2 gig deal and i was told that it may take 2 - 72 working hours so I assumed it may take about max 9 working day.  Only I get an sms on the 28th of Feb notifying me that the contract is being processed and will be active in a few days.

Bare you the 72 working hours have passed. So today I decide to call your call centre today to find what is really happening I spoke to Shantel who confirmed to me that the contract was not activate the time I spoke with the first consultant only on the  time I received the sms that is when it was activated. Only to find out that "MTN" had technical issues that your company feels i shouldn't have known off. 

There is no courtesy with one to one or honesty to any client. Fix it