Active since Aug 2016
6
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Reviews
6 reviews7 months ago
Efficient service, thanx to Promise Mbokane who assisted me so well and got me sorted with a tow truck
Efficient service, thanx to Promise Mbokane who assisted me so well and got me sorted with a tow truck. Even after she couldn't get hold of the husband she made she gets through to us. Thank you for that
53 replies
14 months ago
Lauren Jones, assist...
Lauren Jones, assisted me well with the process and very informative
53 replies
71 months ago
Steers not the same a anymore
I shared the bad service that I got at Steers lambton march 25 this year. Their team on Twitter assured me they will deal with the matter or the relevant person will call me. Till today nothing. Its almost 3 months everytime I ask. I am told someone will contact me. I am really disappointed
0 replies
86 months ago
Disappointed Service
Good Day I am utterly disappointed in the level of service that one to one has offered as a first time client. I was contacted by a one to one agent on the 22nd to activate the R89 2 gig deal and i was told that it may take 2 - 72 working hours so I assumed it may take about max 9 working day. Only I get an sms on the 28th of Feb notifying me that the contract is being processed and will be active in a few days. Bare you the 72 working hours have passed. So today I decide to call your call centre today to find what is really happening I spoke to Shantel who confirmed to me that the contract was not activate the time I spoke with the first consultant only on the time I received the sms that is when it was activated. Only to find out that "MTN" had technical issues that your company feels i shouldn't have known off. There is no courtesy call with one to one or honesty to your clients. Fix it Isabel Ledwaba ********** 766
56 replies
86 months ago
Disappointed
Good Day I am utterly disappointed in the level of service that one to one has offered as a first time client. I was contacted by a one to one agent on the 22nd to activate the R89 2 gig deal and i was told that it may take 2 - 72 working hours so I assumed it may take about max 9 working day. Only I get an sms on the 28th of Feb notifying me that the contract is being processed and will be active in a few days. Bare you the 72 working hours have passed. So today I decide to call your call centre today to find what is really happening I spoke to Shantel who confirmed to me that the contract was not activate the time I spoke with the first consultant only on the time I received the sms that is when it was activated. Only to find out that "MTN" had technical issues that your company feels i shouldn't have known off. There is no courtesy with one to one or honesty to any client. Fix it
0 replies
118 months ago
Not Happy
<p>I entered in the 24hour mobility contract in 2013 insuring my samsung galaxy note 3. I have never missed a payment with them yet they do not want to pay out my claim. I lost my phone in the taxi and i was told they do not cover for phones lost in a public place and unattended. Of which i do not understand, I mean where should my phone be lost in order for them to cover me. I have been paying for 3 years its soo nice when money is been debited from my account but when they have to pay out it suddenly becomes an issue. Not only am I insuring on phone I am insuring 2 other devices. I am really not happy as a valued client to them. Isabel Lindiwe Ledwaba</p>
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)