Customer service capabilities - Respect

Customer service is so rare these days especially with he new generation who can not see the bigger picture, They just exist to fill the time without the broad picture thinking, I was going to raise a complaint about Toren, who refused to assist me with a free delivery coupon that was not working. This guy could care less if this impacted my purchase for R8K. His response was blasé and he refused to assist me. He was just texting me back and forth demanding that I need to give him respect. So much for giving the customer respect. This fool was prepared to lose a sale for over R8k for not accommodating a delivery coupon for R139. This is why I believe some youngsters should still have training wheels on because they dont know the value of money and more so could cost companies losses. Toren was mostly interested in getting the day done for his weekend. I was about to cancel my sale and told him I would giving me a sterling review on hellopeter. In a short while later, I received a WhatsApp chat asking to call me. It was Andre.B who in a matter of minutes reinstated the delivery coupon so that I could make payment for the items in my basket. He apologised for Toren's transgression and Andre also noticed that I was a regular loyal customer - he didn't even blink and made this happen in seconds. Andre made me feel like a valued customer and saw the bigger picture. For literally less than 1% discount, Andre closed the sale with me. There is a lot in saying the experience is the best teacher and companies need to take heed. The Youth of today believe they need to be given respect and I am not sure for what...especially when most of them lack basic critical thinking skills and a firm understanding on what customer service is and supposed to be.