Poor\No Feedback, Automated Feedback, No clear steps on how to return

I would like to raise my concern regarding the lack of clear feedback from OneDayOnly after logging a return request on 6 March 2026 for Order#8471084

I purchased an Ecovacs Deebot N30 Pro Omni robot vacuum, which I collected from courier 08:30 on 6 March 2026. I returned home and began unboxing and the setup process at approximately 14:00. The device successfully completed mapping my home, but when the cleaning cycle started at around 14:40, the unit displayed an “LDS Malfunction” error and stopped operating.

I followed all the troubleshooting steps provided in the Deebot application, but the issue could not be resolved. As this occurred within minutes of first use, this is clearly an out-of-box failure and the unit is defective.

I logged a call Friday 6 March 2026 15:20pm, While I have received automated correspondence, the instructions regarding the next steps of return process are unclear, and I have not received any direct feedback regarding the return logged on 6 March 2026. On the 6 March 2026, 15:58 I have submitted all the relevant photos and video on WhatsApp and email as requested by OneDayOnly.

As this product is defective, I would request a replacement unit, or alternatively a full refund should a replacement not be available.

Given this experience, I must unfortunately note that it has been extremely disappointing, and lengthy turnaround time, it is very likely that this will be the last time I purchase anything from OneDayOnly!!