Appalling service with no refund

APPALLING online service. Ordered a leather jacket online Had to contact the store twice to confirm that they had received payment 7 WEEKS for jacket to be delivered Too small - requested an exchange Had to send photos of myself wearing the jacket to prove incorrect size Was told size was fine - leather would stretch Couriered jacket back to store at own expense Was told larger jacket was more expensive - still waiting for quote. Asked for refund due to terrible service - refused Now have credit note for R4000 for a terrible store in Middelburg And after all of this, have still not heard from management