CG
Caroline G
Active since Aug 2013
3
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0
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Reviews
3 reviews40 months ago
No guarantee on repair work.
Such disappointing service. Henco and his team came highly recommended. We contracted Urban Design Projects to do several jobs around the house. One job was to fix our leaking garage roof. Henco called in the help of his specialist ‘roof guy’ for the job. Unfortunately after the first winter storm, our roof was still leaking. Henco made a second visit and carried out further repairs. We were charged for both visits. Unfortunately our roof is still leaking - worse than before. Henco was unavailable for a site visit - despite numerous attempts to reach him. We have now had a second company come and repair the roof. We asked Henco for a refund for unsatisfactory work - he refused, stating his is not liable for any work he did on our roof. Obviously there is NO GUARANTEE on his work. Avoid
0 replies
43 months ago
If the shoe fits….
I am a self-diagnosed shoe addict. I have bought several pairs of Doc Marten and Jeffery Campbell boots and shoes from That Shoe Lady over the years. I have always received good service. I purchased a pair of Doc Marten canvas lace ups via their online store on 8th of September. They were on a sale - but no mention was made of the condition of the shoes. I received a call from Latoya at 16:45 today - apparently the one shoe was discoloured from being on display. She offered to send me a picture of the shoes before they were dispatched to me. The shoes are 2 very different colours. I said that I was not satisfied with the product and would like a refund. Latoya notified me VIA TEXT that there is no refund on sale items. She would have to issue me a credit note. I subsequently called her to discuss this - I am a loyal customer who has spent tens of thousands of rands at the store over there years. She was unapologetic and unhelpful. When I asked to speak to her manager, I was told she was on leave and only available next week. After I expressed my dissatisfaction with the service, Latoya put the phone down. Such disappointing service from a previously great store.
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60 months ago
Appalling service with no refund
APPALLING online service. Ordered a leather jacket online Had to contact the store twice to confirm that they had received payment 7 WEEKS for jacket to be delivered Too small - requested an exchange Had to send photos of myself wearing the jacket to prove incorrect size Was told size was fine - leather would stretch Couriered jacket back to store at own expense Was told larger jacket was more expensive - still waiting for quote. Asked for refund due to terrible service - refused Now have credit note for R4000 for a terrible store in Middelburg And after all of this, have still not heard from management
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1 Star
3 (100%)