Poor communication and service

We have been supporters of One Fine Beginning for years. Our last interaction has been terrible. The leather shoes we bought pulled apart after minimal use over a month. To get hold of them was a mission with them only responding on Instagram. I had to then cover the cost to courier to them. We sent it on the 9th of June 2023 and since have had extremely subpar communication with me having to reach out to them to get any feedback. There has been no concrete updates, no estimation of time, no general updates and once again only if I enquire. Really poor service considering the shoes cost nearly R2000… I will not be supporting them again. I do understand that they rely on suppliers etc… However, the poor communication is my concern and that is the responsibility of One Fine Beginning .