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Dwayne M
Active since Jul 2020
5
Reviews
0
Industries
Reviews
5 reviews34 months ago
Poor communication and service
We have been supporters of One Fine Beginning for years. Our last interaction has been terrible. The leather shoes we bought pulled apart after minimal use over a month. To get hold of them was a mission with them only responding on Instagram. I had to then cover the cost to courier to them. We sent it on the 9th of June 2023 and since have had extremely subpar communication with me having to reach out to them to get any feedback. There has been no concrete updates, no estimation of time, no general updates and once again only if I enquire. Really poor service considering the shoes cost nearly R2000… I will not be supporting them again. I do understand that they rely on suppliers etc… However, the poor communication is my concern and that is the responsibility of One Fine Beginning .
0 replies
43 months ago
No Voucer as advertised
We purchased a Laptop from Incredible connection. We were told we wold receive a voucher and registered the device in the 30th of August 2022. Today on the 4th of October we have still not received the voucher. We have sent multiple e-mails, made multiple calls and even went to the store itself again. We keep being told its being escalated but hear nothing more.
0 replies
59 months ago
Absolutely terrible service
My fibre line got damaged on Monday the 14th. Called supersonic as my ISP whoopened a case with Vuma. ISP 488665. Then on the Tuesday morning vuma phoned me. They were at the completely wrong address supplied to them by Supersonic. I called supersonic again. Spoke to an incredibly unhelpful technician. (Who could see the incorrect address on the ticket, despite having the correct address as my billing address) The line then cut and she didn’t bother to phone me back. On Thursday I had still heard nothing. We phoned 3 times to finally get help, only to discover that our address had still not been corrected with vumatel. They then opened another ticket (ISP-491322). Today the 18th I called and insisted I speak to a manager. Francis was the one I spoke to, he contacted vumatel and said I should get a call in the next three hours. He said he would follow up at 14:00 with me. It is now 15:00, I have been on hold for 30 minutes trying to get hold of him as he never phoned. Still no feedback from anyone. My wife works from home, this is costing us money. Supersonic couldn’t care less and I can’t deal directly with vumatel. Ridiculous. This should have been resolved on Tuesday already (had supersonic submitted the correct address)
265 replies
67 months ago
Pathetic customer feedback and care
We placed an order for dining room chairs. I was informed that the chairs would be delivered this week. They gave me a waybill number and everything. Cielo distribution put me through to the courier who told me the stock would be loaded on Friday the 2nd of October from PE to JHB. Now today they tell me it’s on back order and I can only expect delivery in November. How do we go from “with the courier” to only getting in November. Today no one can give me an answer. This while I have payed cielo in full already. Absolutely pathetic.
106 replies
70 months ago
Slow internet, Terrible customer service
Terrible customer service and relations. We have been struggling for months now with constants periods with no internet. We have logged queries which they simply seem to ignore now. When I try cancel I am ignored. When we call in the technician is rude and condescending. Promises to get someone to call us? Still nothing. This internet is now impacting our work as we are working from home. I had to use mobile data to write this post because our fibre is too slow, again, a the page won’t load.
0 replies
Review Distribution
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1 Star
5 (100%)