OneSpark
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About OneSpark
OneSpark has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked OneSpark across 142 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Clement M
1 reviews | Active since Jan 2020
9 Sept 2025, 17:26
I am not happy with ...
I am not happy with them they never update me about my premium and they would just increase the premium with out any notification I don't know if they legit cause I don't remember were they contact me or any thing
Helpful (0)
|Replies (0)CM
Clement M
1 reviews | Active since Jan 2020
9 Sept 2025, 17:26
I am not happy with ...
I am not happy with them they never update me about my premium and they would just increase the premium with out any notification I don't know if they legit cause I don't remember were they contact me or any thing
0
Replies (0)NB
SM
Sizakele M
1 reviews | Active since Jan 2020
3 Jun 2025, 06:01
Palesa Thusini
For as long as Palesa Thusini one of your sales consultant isn’t paying back my money always giving excuses that she hasn’t been paid. I will give the company 1 star until she pays me. I’ll run my own campaign for her to hear me. I want my money.
Helpful (0)
|Replies (0)SM
Sizakele M
1 reviews | Active since Jan 2020
3 Jun 2025, 06:01
Palesa Thusini
For as long as Palesa Thusini one of your sales consultant isn’t paying back my money always giving excuses that she hasn’t been paid. I will give the company 1 star until she pays me. I’ll run my own campaign for her to hear me. I want my money.
0
Replies (0)CV
Channey V
1 reviews | Active since Jan 2020
1 Apr 2025, 07:36
I wrote a email to One Spark yesterday that they still deducted policy money for my deceased brother in February and in March
I wrote a email to One Spark yesterday that they still deducted policy money for my deceased brother in February and in March. To my surprise I woke up this morning and saw they deducted another R509.10 but I already paid my policy on 29th March 2025.
Helpful (0)
|Replies (0)CV
Channey V
1 reviews | Active since Jan 2020
1 Apr 2025, 07:36
I wrote a email to One Spark yesterday that they still deducted policy money for my deceased brother in February and in March
I wrote a email to One Spark yesterday that they still deducted policy money for my deceased brother in February and in March. To my surprise I woke up this morning and saw they deducted another R509.10 but I already paid my policy on 29th March 2025.
0
Replies (0)CV
Channey V
1 reviews | Active since Jan 2020
27 Feb 2025, 15:10
Funeral Policy
Subject: Urgent: Delayed Funeral Claim for Brother's Passing Dear OneSpark Customer Service Team, I'm writing to express my extreme frustration and disappointment with the handling of my funeral claim. My brother passed away, and I submitted my claim with all required documentation. Despite the 48-hour waiting period having lapsed, I've received no update on the status of my claim. I've made multiple calls to your office. Today, I was told that a representative, Lady Jane, would call me back to inform me of the claim's outcome. Unfortunately, she failed to follow through on this promise. With my brother's funeral scheduled for Saturday, 1st March 2025, I'm growing increasingly anxious about the delay. As a policyholder who has never missed a payment since October 2023, I expect a higher level of service and empathy. I urge you to expedite the processing of my claim and provide a prompt update on the status. I would appreciate it if someone could assist me in resolving this matter as soon as possible. Policy details: - Policyholder: Channey Vercuil - Policy number: 4166548A3D - Deceased: Nashlouw February Thank you for your attention to this urgent matter. I look forward to hearing from you soon. Sincerely, Channey
Helpful (0)
|Replies (0)CV
Channey V
1 reviews | Active since Jan 2020
27 Feb 2025, 15:10
Funeral Policy
Subject: Urgent: Delayed Funeral Claim for Brother's Passing Dear OneSpark Customer Service Team, I'm writing to express my extreme frustration and disappointment with the handling of my funeral claim. My brother passed away, and I submitted my claim with all required documentation. Despite the 48-hour waiting period having lapsed, I've received no update on the status of my claim. I've made multiple calls to your office. Today, I was told that a representative, Lady Jane, would call me back to inform me of the claim's outcome. Unfortunately, she failed to follow through on this promise. With my brother's funeral scheduled for Saturday, 1st March 2025, I'm growing increasingly anxious about the delay. As a policyholder who has never missed a payment since October 2023, I expect a higher level of service and empathy. I urge you to expedite the processing of my claim and provide a prompt update on the status. I would appreciate it if someone could assist me in resolving this matter as soon as possible. Policy details: - Policyholder: Channey Vercuil - Policy number: 4166548A3D - Deceased: Nashlouw February Thank you for your attention to this urgent matter. I look forward to hearing from you soon. Sincerely, Channey
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Replies (0)AN
Amanda N.Mohlala
1 reviews | Active since Jan 2020
26 Feb 2025, 08:14
Quick and easy, very...
Quick and easy, very helpful😊
Helpful (0)
|Replies (0)AN
Amanda N.Mohlala
1 reviews | Active since Jan 2020
26 Feb 2025, 08:14
Quick and easy, very...
Quick and easy, very helpful😊
0
Replies (0)NN
PC
Phindiwe C
1 reviews | Active since Jan 2020
17 Jan 2025, 11:33
Funeral claim ****
I wrote a review last week regarding a funeral policy claim done by mother in law Somikazi Peter - Makaphela instesd of paying they restarted again phoning people to ask questions and replaying recordings of when the policy was taken and still cant find any discrepencies while trying so hard to find them..I repeat I WILL NEVER RECOMMEND ONESPARK TO ANY LIVING SOUL
Helpful (0)
|Replies (0)PC
Phindiwe C
1 reviews | Active since Jan 2020
17 Jan 2025, 11:33
Funeral claim ****
I wrote a review last week regarding a funeral policy claim done by mother in law Somikazi Peter - Makaphela instesd of paying they restarted again phoning people to ask questions and replaying recordings of when the policy was taken and still cant find any discrepencies while trying so hard to find them..I repeat I WILL NEVER RECOMMEND ONESPARK TO ANY LIVING SOUL
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Replies (0)