Bad Customer Service

Bad customer service...

On Saturday 03 June 2023, my wife purchased 2 differently coloured but otherwise identical items @ R139.99 each that were "classified" as underwear from the One Stop China Hyper store, Northview Shopping Centre. In total she spent R528,37 in the store.

Being unable to try the items on in store she paid for them and took them home along with the other goods she bought. She took one pair out of its box and tried them on. She immediately realised they were too big and were falling down.

Because we are aware of the fact that most stores will not refund or exchange if underwear has been worn, she decided to keep that pair but asked me to return the other pair today, Monday 05 June 2023. The item was still in its original, unopened box and I was hoping for a refund or an exchange.

I was told by a member of their staff that she would have to call the manageress for assistance. She then pointed at a clause at the bottom of the receipt stating that underwear cannot be returned. This is what we had suspected and that is why my wife only returned the item in the unopened box.

However, the Chinese lady who I presume was the manageress came over the talk to me and I explained the story clearly but she was having none of it and refused to believe that my wife hadn't worn the underwear. She refused to either exchange or refund on the item and more or less accused me of lying. Whilst standing there I phoned my wife who was busy at work but I insisted that she speak to the manager and put her case forward. Unfortunately, the manageress wouldn't change her mind. I even wanted to buy two more items that would have resulted in the store making more money out of me.

What annoyed me the most was the manageress was smirking at me in a condescending manner. She seemed to think my being upset was amusing.

To conclude, I would advise people not buy anything from the One Stop China Hyper store simply because of their returns policy and bad attitude towards customers.