Awful service

I went on the North South Tour departing Jnb on 24th December. It was such a **********ly organised trip. The agent barely made any contact and took days to provide feedback. My internal flights to Bangalore did not have seating finalised although I paid in in full 2 months before the trip. My son and I were sitting in 2 separate rows from each other he is 10. When I texted this agent she was not phased at all. Then for new years they put us up in the most filthiest hotel in Bangalore. The hotel did not even have supper that night because there were only 2 rooms occupied. I was stuck in a remote place with no plans or nothing organised for us, yet we got to see what other members of the other tours we doing and celebrating the new year. I will never use these clowns again. They ruined my holiday and created nightmares of India.